Challis Brown
Summary
Accomplished Admitting Specialist with a proven track record at Minden Medical Center, enhancing patient satisfaction and streamlining admissions. Skilled in HIPAA compliance and insurance verification, with a knack for compassionate patient support and efficient multitasking. Increased revenue collection through meticulous data verification, demonstrating both hard and soft skills critical to healthcare administration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admitting Specialist
Minden Medical Center
09.2019 - 01.2025
- Facilitated clear communication between patients, families, and healthcare providers regarding treatment plans and expectations during the admission process.
- Provided compassionate support to patients during high-stress situations, creating a more positive admissions experience overall.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and hospital policies.
- Registered patients for labs, surgeries and radiology.
- Verified patient details and insurance coverage and collected co-pays.
- Enhanced patient satisfaction with streamlined check-in processes for faster service.
- Assisted patients in understanding their financial responsibilities, addressing concerns and offering resources as needed.
- Coordinated bed assignments with nursing staff to ensure appropriate placement and expedited admissions.
- Improved revenue collection by effectively verifying insurance eligibility and securing payments during the admission process.
- Increased accuracy of demographic information by meticulously reviewing registration documents and updating records as necessary.
Medical Receptionist
Eye Surgery Center
01.2017 - 07.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
Patient Care Technician
Fresenius Medical Care Holdings Inc.
07.2015 - 12.2016
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
High School Diploma -
Carencro High School
Carencro, LASkills
- HIPAA compliance
- Patient registration
- Scheduling appointments
- Insurance verification
- Coordinating paperwork
- Emergency room experience
- Multitasking
- Medical billing
- Data verification
- Documenting changes
- Collecting co-pays
- Organizing charts
Certification
- Patient Care Technician Certification (PCTE) – National Healthcareer Association.
- Basic Life Support Certification (BLS)
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
- CPR/AED Certification
- Louisiana Driver's License
Timeline
Admitting Specialist
Minden Medical Center
09.2019 - 01.2025
Medical Receptionist
Eye Surgery Center
01.2017 - 07.2019
Patient Care Technician
Fresenius Medical Care Holdings Inc.
07.2015 - 12.2016
- Patient Care Technician Certification (PCTE) – National Healthcareer Association.
- Basic Life Support Certification (BLS)
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
- CPR/AED Certification
- Louisiana Driver's License
High School Diploma -
Carencro High School
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