Madison Woodard
Springfield,MO
Summary
Professional in healthcare administration with strong expertise in patient admissions and registration processes. Known for reliability, adaptability, and collaborative approach to team efforts. Skilled in patient relations, data entry, and maintaining confidentiality while ensuring compliance with healthcare regulations. Valued for problem-solving capabilities and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Admitting Specialist
Saint Francis
Poplar Bluff, MO
02.2025 - 01.2026
- Processed patient admissions efficiently, ensuring accurate data entry and compliance with hospital policies.
- Coordinated insurance verification and pre-authorization for seamless patient admission experiences.
- Managed electronic health records, maintaining confidentiality and adherence to HIPAA regulations.
- Collaborated with multidisciplinary teams to resolve admission-related inquiries promptly and effectively.
- Updated and maintained admissions database, ensuring accuracy of patient information in real-time.
- Increased accuracy of demographic information by meticulously reviewing registration documents and updating records as necessary.
- Improved revenue collection by effectively verifying insurance eligibility and securing payments during the admission process.
ER Admitting Clerk
Poplar Bluff Regional Medical Center
Poplar Bluff, MO
07.2024 - 02.2025
- Processed patient admissions efficiently, ensuring accurate data entry into electronic health record systems.
- Coordinated communication between medical staff and patients to streamline admission procedures.
- Verified insurance information and eligibility to facilitate seamless billing processes.
- Assisted in managing patient flow by monitoring waiting times and coordinating with triage nurses.
- Implemented best practices for patient confidentiality, adhering to HIPAA regulations consistently.
- Trained new clerks on software systems and standard operating procedures for admissions.
- Resolved patient inquiries promptly, enhancing overall satisfaction during the admission process.
- Streamlined patient registration process by implementing efficient data entry techniques and utilizing electronic health record systems.
- Assisted in improving ER efficiency by regularly updating patient status reports, allowing medical staff to prioritize care accordingly.
ER Admitting Clerk
Boone Health
Columbia, MO
11.2023 - 07.2024
- Trained new staff on admission procedures and system navigation for improved operational efficiency.
- Streamlined patient intake workflows, enhancing overall departmental productivity and patient satisfaction.
- Managed patient admissions and registration processes efficiently in high-volume emergency room environment.
- Verified insurance information and collected necessary documentation to ensure accurate patient records.
- Mentored new staff on best practices for handling admissions and navigating hospital protocols.
- Trained team members on the use of hospital software systems for efficient patient management.
- Handled sensitive information with discretion, maintaining strict confidentiality regarding patients'' medical conditions and personal circumstances.
- Facilitated seamless transitions between shifts through thorough handover briefings, ensuring continuity of care for admitted patients.
Operating Room Supply Clerk
University of Missouri Health Care
Columbia, MO
08.2023 - 11.2023
- Managed inventory levels and ensured accurate supply distribution across departments.
- Coordinated with healthcare staff to fulfill supply requests efficiently and promptly.
- Oversaw receipt and storage of medical supplies, maintaining organization within storage areas.
- Developed streamlined processes for tracking inventory using electronic management systems.
- Implemented safety measures to ensure compliance with health regulations in supply handling.
- Analyzed supply usage patterns to forecast future needs and minimize waste effectively.
- Collaborated with vendors to negotiate terms and secure timely deliveries of essential supplies.
- Streamlined order processing with the use of computerized systems for faster delivery times.
- Reduced supply shortages by conducting regular audits and maintaining accurate records of all items.
ER Admitting Clerk
Poplar Bluff Regional Medical Center
Poplar Bluff, MO
10.2022 - 08.2023
- Conducted regular audits of admission documentation to ensure compliance and accuracy in records management.
- Consistently achieved departmental performance metrics for speed and accuracy of registrations.
- Maintained up-to-date knowledge of healthcare industry trends and changes affecting ER admissions processes.
- Identified opportunities for process improvements, leading to increased accuracy in documentation and reduced wait times for patients.
- Ensured compliance with hospital safety protocols by conducting regular checks of the waiting area and promptly addressing any hazards or concerns.
- Contributed to a positive team environment by providing support to fellow admitting clerks when needed, fostering strong working relationships.
- Supported hospital revenue goals by accurately capturing all pertinent billing information at the time of registration.
- Provided exceptional customer service, addressing any concerns or questions from patients and family members during the admission process.
- Managed high-stress situations calmly while maintaining a professional demeanor at all times, ensuring smooth operations in the fast-paced ER setting.
- Maintained patient confidentiality by adhering to HIPAA regulations throughout the entire registration process.
- Developed comprehensive knowledge of hospital policies and procedures related to admissions, enabling quick resolution of potential issues that may arise during registration.
Housekeeping
Poplar Bluff Regional Medical Center
Poplar Bluff, MO
04.2022 - 10.2022
- Ensured cleanliness and sanitation of patient rooms, common areas, and restrooms.
- Operated cleaning equipment and utilized hospital-grade disinfectants effectively.
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs.
- Conducted routine inspections to identify areas needing immediate attention or deep cleaning.
- Implemented improved waste disposal practices, enhancing overall hospital hygiene standards.
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
- Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
- Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
- Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
Shift Lead
Baskin Robbins
Poplar Bluff, MO
03.2021 - 04.2022
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members to enhance performance and customer service.
- Managed inventory levels, optimizing stock availability while minimizing waste.
- Developed promotional strategies to boost sales and customer engagement initiatives.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Conducted regular equipment maintenance checks, ensuring operational reliability and compliance.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Cashier
Walmart
Poplar Bluff, MO
02.2021 - 06.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and maintaining drawer balance.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Maintained cleanliness and organization of checkout area, enhancing shopping experience.
- Resolved customer complaints promptly, contributing to improved satisfaction levels.
- Collaborated with team members to streamline checkout processes during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Poplar Bluff Senior High School
Poplar Bluff, MO03.2021
Certificate - Practical Nursing
Bolivar Technical College
Bolivar, MO12-2026
Skills
- Compliance with HIPAA standards
- Collaborative mindset
- Patient privacy management
- Coordinating appointments
- Insurance eligibility verification
- Insurance billing management
- Efficient appointment management
- Financial processing expertise
- Patient intake management
- Effective telephone interaction
- Records management
- Data verification
- Collecting co-pays
- Emergency room experience
Certification
- Missouri Division of Professional Registration- Board of Pharmacy
- 11/24/2025 – 05/31/2026
- License# 2025050377
Languages
English
Timeline
Admitting Specialist
Saint Francis
02.2025 - 01.2026
ER Admitting Clerk
Poplar Bluff Regional Medical Center
07.2024 - 02.2025
ER Admitting Clerk
Boone Health
11.2023 - 07.2024
Operating Room Supply Clerk
University of Missouri Health Care
08.2023 - 11.2023
ER Admitting Clerk
Poplar Bluff Regional Medical Center
10.2022 - 08.2023
Housekeeping
Poplar Bluff Regional Medical Center
04.2022 - 10.2022
Shift Lead
Baskin Robbins
03.2021 - 04.2022
Cashier
Walmart
02.2021 - 06.2021
High School Diploma -
Poplar Bluff Senior High School
Certificate - Practical Nursing
Bolivar Technical College
license
Missouri Division of Professional Registration - Board of Pharmacy
11/24/2025 - 05/31/2026
License# 2025050377