- I enjoy helping others and giving back to the community
- Participating in various activities, including Backpacks for Learning that I started about 6 years ago with the help of my Chruch, Adopt a student for Christmas we participate in over the last 8 years, and Adopt an Active Duty Military for Christmas we started 4 years ago
- Camping
Raelene Hayes
Cathedral City,CA
Summary
Results-driven healthcare professional with a strong focus on patient confidentiality and problem-solving. Successfully managed high-volume admissions and enhanced operational efficiency, contributing to improved patient satisfaction and streamlined processes.
Overview
38
38
years of professional experience
Work History
Admitting Specialist
Eisenhower Health
Rancho Mirage, CA
12.2021 - Current
- Processed patient admissions with accuracy, ensuring compliance with healthcare regulations.
- Coordinated insurance verification and authorization, enhancing patient experience and reducing wait times.
- Managed electronic health record updates, maintaining data integrity and confidentiality.
- Trained new staff on admitting procedures and system navigation, fostering a collaborative work environment.
- Enhanced patient satisfaction with streamlined check-in processes for faster service.
- Improved revenue collection by effectively verifying insurance eligibility and securing payments during the admission process.
- Increased accuracy of demographic information by meticulously reviewing registration documents and updating records as necessary.
- Managed high-volume phone calls, 50 plus per day, while simultaneously processing admissions paperwork, checking patients in for their appointments, demonstrating exceptional multitasking abilities.
- Resolved issues related to insurance coverage discrepancies or denials through diligent research and timely follow-up with insurers.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and hospital policies.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Receiving Manger / Store Manger
Burberry
TX & CA
06.2012 - 08.2020
- Oversaw receipt and inspection of incoming shipments to ensure quality and compliance with standards.
- Managed inventory control processes, optimizing stock levels for operational efficiency.
- Coordinated cross-departmental communication to resolve discrepancies in inventory records.
- Implemented process improvements that enhanced workflow and reduced receiving times.
- Unloaded, sorted and stored incoming merchandise.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
- Optimized warehouse layout to maximize storage capacity while maintaining easy access for staff members.
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Department Manager
The Home Depot Inc
CA & TX
06.1998 - 05.2012
- Led team of department associates to optimize daily operations and enhance customer service experience.
- Developed and implemented training programs to improve staff performance and product knowledge.
- Streamlined inventory management processes using advanced tracking systems, reducing stock discrepancies.
- Collaborated with cross-functional teams to execute merchandising strategies that increased sales visibility.
- Analyzed department performance metrics to identify areas for improvement and drive operational efficiency.
- Oversaw budget management, ensuring cost-effective practices while maintaining high service standards.
- Fostered a positive work environment through mentoring initiatives, resulting in increased employee engagement.
- Drove strategic planning efforts by aligning departmental goals with corporate objectives for sustained growth.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
- Increased customer satisfaction with proactive issue resolution strategies.
Director of Youth Sports
City of Rialto Park Recreation & Social Services
Rialto, CA
04.1988 - 08.1998
- Developed and implemented youth sports programs promoting physical fitness and teamwork.
- Coordinated schedules and logistics for various sporting events and activities.
- Mentored and trained volunteer coaches in best practices for youth engagement.
- Evaluated program effectiveness, making data-driven adjustments to enhance participant experience.
- Collaborated with community organizations to expand outreach and participation in sports programs.
- Managed safety protocols ensuring compliance with local regulations during events.
- Increased team success by fostering a positive and collaborative environment for players, coaches, and parents.
- Ensured safety of all participants by enforcing strict adherence to rules, regulations, and risk management policies.
- Designed engaging practice sessions that focused on skill development, teamwork, and sportsmanship.
- Facilitated communication between coaches, players, parents, and administrators to address concerns or issues in a timely manner.
- Managed budgets responsibly, allocating resources efficiently for equipment purchases, facility rentals, and other program needs.
- Assisted in the hiring process for new coaches by conducting interviews and reviewing qualifications of potential candidates.
- Collaborated with other staff members on the planning and execution of special events such as tournaments or camps.
- Contributed to the overall success of the organization by consistently striving for excellence in all aspects of the Youth Sports Director role.
Education
Bachelor of Arts -
University of Phoenix
TempeNo Degree - Physical Education And Coaching / Mathematics
Sterling College
Sterling06-1994
No Degree - Physical Education And Coaching / Mathematics
St. Mary of The Plains Christian College
Dodge City, KS06-1992
Associate of Science - Criminal Justice
San Bernardino Valley College
San Bernardino, CA06-1991
Skills
- HIPAA compliance
- Teamwork orientation
- Scheduling appointments
- Insurance verification
- Patient confidentiality
- Patient registration
- Payment processing
- Checking in patients
- Telephone etiquette
- Coordinating paperwork
- Teamwork and collaboration
- Problem-solving
Accomplishments
Have received several Shinning Stars from patient
Received recognition from peers, managers and director on my customer service with patients and being able to resolve issues with escalated patients to their satisfaction.
Interests
Timeline
Admitting Specialist
Eisenhower Health
12.2021 - Current
Receiving Manger / Store Manger
Burberry
06.2012 - 08.2020
Department Manager
The Home Depot Inc
06.1998 - 05.2012
Director of Youth Sports
City of Rialto Park Recreation & Social Services
04.1988 - 08.1998
Bachelor of Arts -
University of Phoenix
No Degree - Physical Education And Coaching / Mathematics
Sterling College
No Degree - Physical Education And Coaching / Mathematics
St. Mary of The Plains Christian College
Associate of Science - Criminal Justice
San Bernardino Valley College