CHALYNDA JORDAN-PALIN
Salem,OR
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Northwest Distribution & Storage
04.2022 - Current
- Process and track status of more than 500 customer orders a month using inventory management desktop application and transportation-tracking web application for more than 200 customer accounts
- Respond via phone, email and face-to-face interactions to clients to meet their expectations and deadlines
- Ensure accurate record keeping and reporting, maintaining compliance with OLCC and TTB rules and regulations
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Augment internal business units, processing internal warehouse movements and receiving into inventory management application as needed
- Train clients on entering orders using an inventory management desktop application via phone call and Zoom meeting
Scheduling Coordinator
Northwest Distribution & Storage
09.2020 - 04.2022
- Scheduled over 6,000 pickup and delivery appointments for over 150 distributors, with more than 90 external carriers
- Processed and tracked more than 300 concurrent, international orders using inventory management and transportation-tracking applications
- Acted as a liaison between customers and multiple, internal business teams to provide customer service and real-time information by phone, email and in-person meetings
Support Supervisor
Tory Burch
11.2017 - 08.2020
- Supervised a team of 5-8 employees, identified opportunities to support the team in metric goals while providing new inbound product knowledge
- Assisted with visual merchandising, maintained visual expectations and high standards of the store following store directives
- Engaged with customers building a positive and lasting relationship resulting in personalized shopping experiences, extensive product knowledge and updates
- Processed point of sale transactions, capturing customer information
- Met and exceeded monthly personal and store sales goals by up to 10%
- Received inbound shipments of product, processed, unpacked and prepared merchandise for sales floor by staging accordingly while organizing and shifting merchandise in the stockroom as needed to ensure adequate space for all inbound product
- Conducted transfer and markdowns per store directives - meeting deadlines and providing accurate documentation
Assistant Store Manager
Forever 21
06.2016 - 10.2017
- Actively participated in store walkthrough - ensuring consistency and quality of service
- Educated and provided feedback on operational standards and processes
- Partnered with merchandising leader - ensuring execution of markdowns, signage, marketing, and merchandising placement
Service Team Lead
Forever 21
08.2014 - 06.2016
- Supervised and trained up to 15 sales associates on best practices of shipment, replenishment, presentation and markdown strategy
- Maintained visual standards of all accessories in store
- Provided customer service - assisting in availability and selection of merchandise
- Assisted in daily store recovery - before, during and after store hours
- Promoted current sales and promotions to customers
Education
Bachelor of Science - Interior Design
Oregon State University
Corvallis, OR06-2020
Bachelor of Science - Design & Innovation Management
Oregon State University
Corvallis, OR06-2020
Associate of Arts -
Chemeketa Community College
Salem, OR06-2017
Skills
- Effective in written and verbal communication
- Provides outstanding customer support
- Computer proficiency
- Inventory management
- Effective time management
- Effective problem resolution
- Consolidation management proficiency
- Order processing expertise
- Project execution management
- Proficient in Microsoft outlook, word, and Excel
Timeline
Operations Coordinator
Northwest Distribution & Storage
04.2022 - Current
Scheduling Coordinator
Northwest Distribution & Storage
09.2020 - 04.2022
Support Supervisor
Tory Burch
11.2017 - 08.2020
Assistant Store Manager
Forever 21
06.2016 - 10.2017
Service Team Lead
Forever 21
08.2014 - 06.2016
Bachelor of Science - Interior Design
Oregon State University
Bachelor of Science - Design & Innovation Management
Oregon State University
Associate of Arts -
Chemeketa Community College
Similar Profiles
Jillian DepueJillian Depue
Supply Technician GS at Navy, MCLB Barstow, First Force Storage Battalion, Maintenance Distribution, MDMCSupply Technician GS at Navy, MCLB Barstow, First Force Storage Battalion, Maintenance Distribution, MDMC
Timothy John PriestleyTimothy John Priestley
HGV Class 1 Driver at Batley Storage and DistributionHGV Class 1 Driver at Batley Storage and Distribution
OMA DEVIOMA DEVI
Quality Engineer at BJS DISTRIBUTION & STORAGE & COURIERS PVT LTD ( BJS Home Delivery)Quality Engineer at BJS DISTRIBUTION & STORAGE & COURIERS PVT LTD ( BJS Home Delivery)
Braeden DiekerBraeden Dieker
Barista/Server at Archive Coffee and BarBarista/Server at Archive Coffee and Bar
Joshua CostelloJoshua Costello
Mail Services Assistant at Oregon Department Of JusticeMail Services Assistant at Oregon Department Of Justice