Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
TONI EDGE
Open To Work

TONI EDGE

Business Administration and Case Management
Beaufort,USA

Work Preference

Desired Job Title

Operations CoordinatorGeneral Clerk HR Administrative AssistantExecutive DirectorOffice ManagerExecutive Director (Interim Position)

Work Type

Full TimeContract WorkConsulting

Location Preference

RemoteOn-SiteHybrid
Location: Beaufort, USA, USBeaufort, SC
Open to relocation: No

Salary Range

60000/yr - 100000/yr

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingHealthcare benefitsTeam Building / Company RetreatsPersonal development programsCareer advancement

Summary

Dynamic and results-driven professional with over 20 years of experience in residential care facilities, case management, marketing, and business office operations. Recognized for exceptional flexibility and adaptability as a team builder, with strong proficiency in accounts payable, customer relationship management, and cost control. Dependable and ethical expert in managing complex caseloads, providing comprehensive support to diverse client populations, and developing tailored action plans that drive positive outcomes. Proven ability to conduct thorough client assessments and foster relationships that lead to measurable improvements in client well-being.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Place Services Incorporated
Easley, SC (Remote Position)
09.2024 - 04.2026
  • Investigated operational performance indicators to discern trends and suggest effective solutions for operational enhancement.
  • Facilitated mentorship for staff, promoting best practices to enhance team learning and growth.
  • Executed quality control measures to maintain high standards in service delivery and compliance with industry regulations.
  • Facilitated collaboration among cross-functional teams to achieve project milestones and maintain high levels of client satisfaction.
  • Analyzed operational challenges to pinpoint root causes of bottlenecks and deployed effective solutions for resolution.
  • Utilized active listening and probing questions to resolve issues, ensuring major challenges were promptly escalated to management.
  • Designed and implemented internal standards aimed at minimizing regulatory risks and enhancing liability management across various programs.
  • Managed administrative responsibilities and formulated operational procedures to optimize assistance for the operations support manager.
  • Synchronized efforts with vendors, customers, and managers to identify, monitor, and convey updates to workflows.
  • Managed data entry in the Accumatica software system to facilitate efficient record-keeping and support audit processes.
  • Collaborated with senior leadership to develop and execute strategic plans that support company objectives for growth.
  • Managed cross-departmental interactions to promote effective communication and guarantee prompt execution of assigned tasks.
  • Designed reporting templates for tracking project progress, enabling Managers to make informed decisions based on accurate data insights.
  • Crafted detailed operational guidelines that significantly improved workflow and reduced error rates.

General Clerk HR Administrative Assistant

MCAS (Marine Corp Air Station) contract service division with Palmetto Goodwill
Beaufort, SC
12.2020 - 09.2024
  • Collaborated with employment specialist program manager and job coach to conduct initial and annual employment eligibility evaluations. Oversaw documentation of participant progress in program through comprehensive case notes. Managed all necessary documentation for Source America regarding AbilityOne program participants, encompassing educational and health records while ensuring all records remained confidential.
  • Supported collaboration with training specialists to address participant needs alongside management teams. Assisted program manager in gathering documentation for potential participants to assess eligibility for AbilityOne program. Contributed to assessment processes for potential participants with employment specialists and program managers. Partnered with project managers and management teams to evaluate participant progress and identify challenges. Aided program participants in creating reasonable accommodations to address functional limitations and enhance job performance in AbilityOne program. Maintained compliance of participant employee records and AbilityOne files with regulatory requirements. Engaged in discussions with program managers, job coaches, and supervisors to review participant achievements, setbacks, and goal-setting for improved outcomes.
  • Organized and executed monthly safety training sessions to promote a secure work environment.
  • Coordinated and managed onboarding activities, enhancing new employee acclimatization and engagement.
  • Facilitated the management and support of employee self-service HR Sage software accounts for streamlined HR processes.
  • Executed daily reporting on actual labor hours to ensure alignment with budgeted projections and optimize resource allocation.
  • Executed daily management of employee time cards and coordinated bi-weekly payroll data entry using ADP payroll system to support payroll operations.
  • Monitored adherence to company standards and practices as outlined in policies and procedures manual for employees, vendors, marines, visitors, government agencies, and the general public within the facility.
  • Conducted thorough assessments of OSHA standard operations reference materials and supplies to maintain compliance standards.
  • Supported program manager and management team to streamline administrative operations.
  • Demonstrated Palmetto Goodwill's Amazing Customer Experience (ACE) Culture and actively participated in recognizing team mates by issuing ACE awards who demonstrated I-CARE values.

Executive Director

Phoenix Senior Living for The Pearl at Eastside and The Retreat at Lady’s Island
Greenville, SC
09.2019 - 11.2020
  • Managed key administrative tasks, ensuring efficient and uninterrupted organizational operations.
  • Reviewed financial statements and compiled budget variance reports to identify discrepancies and recommend corrective actions.
  • Facilitated leadership development by mentoring and coaching subordinate managers to enhance team effectiveness.
  • Monitored and analyzed expenditures to inform accurate budget projections for the next fiscal year.
  • Collaborated in the development of ROI strategies to optimize resource allocation.
  • Monitored and assessed departmental operations to guarantee adherence to performance standards required for internal and government agency audits.
  • Collaborated with department managers to formulate and oversee corrective strategies for audit discrepancies, ensuring adherence without micromanagement.
  • Interpreted and communicated company policies and procedures to guarantee understanding and compliance from employees, residents, families, visitors, and government agencies.
  • Conducted thorough assessments of operations to guarantee alignment with DHEC 61-84 regulatory requirements.

Office Manager

Greenville Glen Assisted Living and Memory Care Facility for Montage Senior Living Progressive Management
Greenville, SC
12.2018 - 09.2019
  • Directed human resources initiatives within operating unit, focusing on salary administration, employee recruitment, and enforcement of disciplinary policies.
  • Managed the employment offer process for selected candidates and executed thorough onboarding screenings, encompassing physical examinations, drug tests, and background investigations.
  • Coordinated and executed new employee orientation and managed ongoing training initiatives to meet compliance standards.
  • Supported management in corporate salary administration by addressing compensation matters such as position descriptions, performance evaluations, pay adjustments, suspensions, and terminations.
  • Processed bills and invoices for timely payment. Assisted in preparing monthly account statements. Supported payroll processing activities.
  • Directed efforts to manage overdue accounts and assess risk accounts, ensuring prompt collection processes.
  • Assisted in planning and organizing community programs and activities. Supported the implementation of policies and procedures across departments. Helped maintain and monitor operations to ensure smooth functioning.
  • Advised department directors on best practices for creating and utilizing community policies and procedures to ensure compliance and effectiveness.
  • Facilitated understanding and compliance with community policies and procedures for all stakeholders, including employees, residents, families, visitors, and government entities.

Executive Director (Interim Position)

Woodland Place Assisted Living and Memory Care for Montage Senior Living Progressive Management
Spartanburg, SC
08.2018 - 12.2018
  • Directed administrative processes to enhance operational efficiency and support organizational objectives.
  • Evaluated financial performance through monthly statements and implemented corrective actions to maintain budgetary balance.
  • Implemented coaching strategies to empower subordinate managers, fostering a cohesive and effective leadership team.
  • Developed comprehensive yearly budgets to ensure a realistic operational budget for the upcoming fiscal year.
  • Contributed to strategic planning sessions focused on maximizing return on investment.
  • Managed departmental evaluations to uphold high performance standards during internal and government agency audits.
  • Collaborated with department managers to formulate and oversee corrective strategies for audit discrepancies, ensuring adherence to compliance standards.
  • Ensured compliance with established policies and procedures to uphold organizational integrity and foster a culture of accountability.
  • Conducted thorough assessments of operations to guarantee alignment with DHEC 61-84 regulatory requirements.

Marketing Director

Spring Park Assisted Living and Memory Care for Progressive Management
Greenville, SC
06.2016 - 11.2017
  • Engaged with local organizations to strengthen community ties and expand referral sources.
  • Processed inquiries and coordinated actions to ensure smooth move-in experiences.
  • Reviewed and completed admission documents, aligning with DHEC regulatory requirements.
  • Optimized lead tracker system functionality to improve tracking and reporting of potential clients.
  • Evaluated budgetary strategies to enhance marketing effectiveness and achieve superior financial outcomes.
  • Coordinated communication and scheduling for administrator to optimize time management and productivity.
  • Contributed to interdisciplinary team meetings by actively participating in care plan development with residents and families.
  • Facilitated fundraising activities aimed at fostering a culture of giving back among residents and staff members.
  • Analyzed competitor strategies and market trends to support strategic planning aimed at increasing census and competitiveness.
  • Managed procurement of standard marketing materials and designed event collateral for print and distribution.

Director Of First Impressions

Thrive Assisted Living and Memory Care for Thrive Senior Living
Greer, SC
06.2015 - 06.2016
  • Coordinated administrative activities to facilitate smooth operations during development of new assisted living and memory care facility in Greer, SC.
  • Engaged local stakeholders and organized events to inform Greer and neighboring communities about the new facility and its offerings.
  • Oversaw coordination of job site activities involving construction companies, employees, vendors, and inspections.
  • Led safety meetings to promote compliance with established safety protocols.
  • Oversaw meticulous processing of worker compensation claims and diligently maintained OSHA accident and incident log for regulatory adherence.
  • Collaborated with administrator to execute comprehensive opening inspections required for obtaining DHEC licensure.
  • Researched, wrote, and structured emergency evacuation manual to ensure clear guidance during crises.
  • Researched, wrote, and structured policies and procedures manual to align with state compliance standards.
  • Implemented hiring and training programs to align staff performance with company standards of service excellence.
  • Facilitated pre-sales initiatives for residential assisted living apartments.
  • Reviewed and verified all admission documentation for new residents, adhering to compliance requirements set forth by 61-84 DHEC regulations.
  • Implemented strategies to ensure successful launch and development of the new community.
  • Assessed startup budget financials monthly, generating detailed variance reports and strategic plans for budget line adjustments.
  • Facilitated leadership development by mentoring subordinate managers during facility opening to enhance operational effectiveness as census expanded.

Patient Care Coordinator

Always Best Care Senior Services
Greenville, SC
12.2013 - 06.2016
  • Identified and engaged potential community partners to expand referral opportunities for in-home care services.
  • Coordinated resources and support services to address the unique needs of geriatric patients and their families.
  • Facilitated discussions during family care plan meetings, focusing on individual needs and actionable strategies.
  • Streamlined referral processes to medical providers and facilitated resource allocation for placement services in long-term care settings.
  • Oversaw patient intake procedures, focusing on efficient scheduling and meticulous data collection.
  • Engaged with patients to effectively resolve inquiries and concerns, ensuring strong relationship maintenance.
  • Spearheaded integration of electronic health record systems, ensuring efficient management and retrieval of patient information.
  • Coordinated efforts with various specialists to craft individualized care strategies for patients.
  • Conducted comprehensive training for new staff on patient care protocols, ensuring adherence to best practices and improving overall team performance.
  • Evaluated patient feedback to pinpoint opportunities for process enhancement.
  • Supervised compliance efforts with healthcare regulations, fostering optimal patient care coordination through established best practices.
  • Oversaw management of sensitive patient information while ensuring strict compliance with HIPAA guidelines.
  • Managed patient interactions by providing timely responses to inquiries and resolving concerns to enhance overall satisfaction with services.
  • Facilitated patient understanding of available community resources and support services to enhance their healthcare experience.
  • Coordinated logistics and programming for community health events focused on raising awareness about preventative care and fostering healthy lifestyle choices.
  • Assessed patient conditions and refined care strategies to promote better health results.
  • Supported patient-centered care by actively voicing and addressing individual needs in treatment discussions.
  • Developed and implemented discharge plans that promote smooth transitions for patients to home care or rehabilitation facilities.
  • Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
  • Managed incoming calls and appointment scheduling while maintaining accurate medical records.
  • Coordinated check-in procedures by welcoming patients and guiding them through necessary steps.
  • Oversaw organization and updating of patient medical records to support efficient healthcare delivery.

Education

High School Diploma -

Eastside High School
Taylors, SC

College Credit Hours - undefined

Greenville Technical College
Greenville, SC

Skills

  • Proficient in multi-tasking
  • Client relationship management
  • Detailed case documentation
  • Proficient in case management systems
  • Strategic partnership development
  • Comprehensive case management
  • Collaborative team player
  • Effective written and verbal communication
  • Proficient in Microsoft Office Suite
  • Document management
  • Client relationship management
  • Effective problem solver
  • Collaborative strategic planning
  • Training program facilitator
  • Analytical problem solving
  • Quality management skills
  • Accurate data entry

Accomplishments

  • Implemented marketing strategies which resulted growth of the customer base
  • Cut company's operating budget by monitoring expenses and cross-training staff
  • Volunteering with the Alzheimer’s Association as an Alzheimer’s Support Group Facilitator
  • Volunteering as Event Chair of Walk to End Alzheimer’s in 2014, raising 275K under my leadership, which was a large growth from previous years due to strategic planning and implementation of relocating venues, along with expanding participation experience during the event.
  • Volunteering on the Walk to End Alzheimer’s planning committee in various supporting roles to the Event Chair for 14 years.
  • Volunteering as the Executive Event Leader for the American Cancer Society’s signature event Relay for Life in Travelers Rest 2016/2017 event season, which not only met but exceeded the fundraising goal of 138K under my leadership with total funds raised 165K.
  • Starting Edge Consulting, LLC to provide valuable services for families struggling as they provide care for loved ones at home and helping improve care standards for corporations as a consultant.

Certification

  • Community Residential Care Facility Administrator since 2008
  • Certified Dementia Practitioner since 2017

Languages

English
Native or Bilingual

Timeline

Operations Coordinator

Place Services Incorporated
09.2024 - 04.2026

General Clerk HR Administrative Assistant

MCAS (Marine Corp Air Station) contract service division with Palmetto Goodwill
12.2020 - 09.2024

Executive Director

Phoenix Senior Living for The Pearl at Eastside and The Retreat at Lady’s Island
09.2019 - 11.2020

Office Manager

Greenville Glen Assisted Living and Memory Care Facility for Montage Senior Living Progressive Management
12.2018 - 09.2019

Executive Director (Interim Position)

Woodland Place Assisted Living and Memory Care for Montage Senior Living Progressive Management
08.2018 - 12.2018

Marketing Director

Spring Park Assisted Living and Memory Care for Progressive Management
06.2016 - 11.2017

Director Of First Impressions

Thrive Assisted Living and Memory Care for Thrive Senior Living
06.2015 - 06.2016

Patient Care Coordinator

Always Best Care Senior Services
12.2013 - 06.2016

College Credit Hours - undefined

Greenville Technical College

High School Diploma -

Eastside High School

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