CHAMAR DENISE MAJOR
Tampa
Summary
Results-Driven financial professional with a successful history at BayFirst Financial, excelling in client relationship management and compliance. Skilled in cash handling and financial reporting, leveraging active listening to deliver personalized solutions that promote business growth. Focused on enhancing customer satisfaction through strategic networking and personalized service.
Overview
11
11
years of professional experience
Work History
UNIVERSAL BANKER
BAYFIRST FINANCIAL
TAMPA
06.2023 - Current
- Identified customer needs through active listening, delivering tailored solutions that enhanced client satisfaction.
- Addressed client inquiries regarding account details, products, and services offered.
- Resolved client concerns promptly, ensuring effective solutions were provided.
- Cultivated strong relationships with clients, business owners, and community organizations, enhancing community engagement and customer loyalty.
- Generated referrals and strengthened partnerships by leveraging networking events and community involvement, contributing to business growth.
- Built trusted relationships by providing personalized financial guidance and delivering a high level of service that fostered long-term client loyalty.
- Prepared and submitted reports to keep management and teams informed of sales activities.
- Facilitated monthly cash and security audits to uphold compliance standards.
CLIENT SERVICE SPECIALIST
BANK OZK
Tampa
08.2022 - 06.2023
- Responded to customer inquiries via calls and emails regarding accounts and services.
- Utilized active listening skills to identify customer needs and deliver effective solutions.
- Communicated account service statements and balances clearly to enhance client understanding and satisfaction.
- Provided troubleshooting advice to assist customers with technical issues.
- Maintained accurate vault balances and efficiently handled cash transactions to ensure financial integrity.
- Prepared and submitted detailed reports to keep management informed of sales activities and progress.
FINANCIAL CENTER MANAGER
ACE CASH EXPRESS
TAMPA
06.2015 - 08.2022
- Delegated assignments to optimize team coverage and maintain store standards.
- Set performance expectations and implemented improvement plans to achieve targets.
- Shared business strategies and personal selling techniques to drive financial performance.
- Fostered team-oriented culture focused on sales services and productivity goals.
- Built customer relationships to drive business growth, maintain profitability, and enhance brand loyalty.
- Established promotional displays to feature new products and special offers.
- Monitored inventory levels to optimize stock management.
- Reviewed Google customer feedback to identify and implement necessary store improvements.
Education
Associate of Science - BUSINESS MANAGEMENT
REMINGTON COLLEGE
TAMPA, FLAssociate of Science - COMPUTER NETWORKING
REMINGTON COLLEGE
TAMPA, FLSkills
- Client onboarding
- Customer relationship management
- Cash handling
- Cash management
- Financial management
- Cross-selling techniques
- Product upselling
- Risk assessment
- Process optimization
- Recordkeeping accuracy
- Community engagement
Nmls Id
2693990
Notary Id
HH466900
Timeline
UNIVERSAL BANKER
BAYFIRST FINANCIAL
06.2023 - Current
CLIENT SERVICE SPECIALIST
BANK OZK
08.2022 - 06.2023
FINANCIAL CENTER MANAGER
ACE CASH EXPRESS
06.2015 - 08.2022
Associate of Science - BUSINESS MANAGEMENT
REMINGTON COLLEGE
Associate of Science - COMPUTER NETWORKING
REMINGTON COLLEGE