Maelynn McMillin
East Moline,IL
Summary
Detail-oriented professional with strong customer service skills. Experienced in managing transactions and resolving client issues, ensuring satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Universal Banker
Midwest Bank
Andalusia, Illinois
03.2026 - Current
- Educated clients on banking products, enhancing financial literacy and product awareness.
- Processed account inquiries and transactions for customers with high efficiency.
- Ensured accurate management of cash transactions at teller counter to uphold standards.
- Addressed customer complaints effectively, contributing to satisfaction and loyalty.
- Adhered to banking regulations during all daily operations to maintain compliance.
- Presented key banking products, including checking accounts and loans, to prospective clients, aiding informed decision-making.
- Provided exceptional customer service by promptly answering queries and resolving issues, fostering customer trust.
- Conducted end-of-shift balancing of currency and checks while utilizing technology for calculations.
Salon Director in Training
Sun Tan Ciy
Davenport, Iowa
01.2025 - 03.2026
- Trained and supervised staff on customer service techniques and salon procedures to enhance client interactions.
- Scheduled appointments and maintained accurate client records using salon software.
- Developed promotional strategies to increase customer engagement and retention rates.
- Oversaw inventory management to ensure adequate supply of products and tools.
- Managed daily operations of salon to ensure smooth service delivery.
- Implemented health and safety protocols to maintain a clean work environment.
- Resolved client concerns promptly, contributing to higher levels of customer satisfaction.
- Maintained accurate records of daily sales transactions and employee timecards.
Barrista
Atomic Coffee Bar
Bettendorf, Iowa
02.2024 - 11.2024
- Delivered exceptional customer service through active engagement and accurate order taking.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Guided customers on menu offerings and made tailored beverage recommendations.
- Operated cash register, handling transactions efficiently and accurately.
- Restocked supplies proactively, ensuring product availability throughout shifts.
- Maintained cleanliness and organization of the coffee preparation area.
- Collaborated with team members to create a positive work environment.
- Monitored equipment for proper functioning and reported maintenance needs promptly.
Education
High School Diploma -
Moline High School
Moline05-2025
Skills
- Client onboarding
- Financial literacy
- Inventory management
- Customer service
- Team collaboration
- Conflict resolution
Timeline
Universal Banker
Midwest Bank
03.2026 - Current
Salon Director in Training
Sun Tan Ciy
01.2025 - 03.2026
Barrista
Atomic Coffee Bar
02.2024 - 11.2024
High School Diploma -
Moline High School