Chamariya Lee
Dallas,TX
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using EClinicals Works appointment scheduling system to manage over 165 patients weekly. Organized and accurate in managing patient flow.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
North Texas Lung & Sleep
Keller, TX
06.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Familiar with ECW
- Familiar with Epic Central
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Responded to correspondence from insurance companies to verify patient's coverage.
Medical Receptionist
Heart Care Specialist
North Richland Hills, TX
05.2020 - 06.2022
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Managed multi-line phone system and pleasantly greeted patients.
Customer Service Specialist
Walmart Health
Carrollton, TX
09.2019 - 05.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained and managed customer files and databases.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with opening accounts and signing up for new services.
Education
Madison High School
Tallulah, LA05.2017
Skills
- Office Supplies and Inventory
- Medical Recordkeeping
- Medical Report Preparation
- Insurance Claims
- Cleaning and Sterilizing
- Bookkeeping Support
- Reminder Calls
- Referral Tracking
- Call Transfers
- Front Desk Operations
- Patient Referral
- Patient Correspondence
- Medical Records and Documentation
Timeline
Medical Receptionist
North Texas Lung & Sleep
06.2022 - Current
Medical Receptionist
Heart Care Specialist
05.2020 - 06.2022
Customer Service Specialist
Walmart Health
09.2019 - 05.2020
Madison High School
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