Chambee Betts
Lutz,FL
Summary
Results-driven Long Term Care Coordinator with a strong background in multidisciplinary team collaboration and quality assurance. Expertise in training staff and maintaining HIPAA-compliant documentation, committed to enhancing screenings and services through effective communication and policy development.
Overview
15
15
years of professional experience
Work History
Long Term Care Coordinator
Senior Connection Center
03.2022 - Current
- Trained new staff on best practices in client engagement and resource management strategies.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
- Managed a team of five specialists, provided oversight and monitoring of quality assurance.
- Attended and contributed to supervisory meetings to discuss team progress and strategies for improvement.
Long Term Care Specialist
Senior Connection Center
06.2013 - 03.2022
- Screened consumers for potential eligibility for Medicated related services, ensuring thorough assessments for appropriate care options.
- Made referrals to community resources, providing comprehensive support to consumers in need.
- Delivered education on statewide Medicaid managed care long term care programs, enhancing community awareness and understanding.
- Gathered necessary documentation and mailed forms to facilitate service access for consumers.
- Conducted regular assessments to monitor client progress and adjust care strategies accordingly.
Administrative Assistant
WCFAAA (currently Senior Connection Center)
06.2011 - 06.2013
- Managed office correspondence and communication to ensure timely responses and efficient workflow.
- Coordinated scheduling for meetings, events, and appointments to optimize team productivity.
- Developed and maintained filing systems for organized document management and easy retrieval.
- Assisted in budget tracking by processing invoices and managing expense reports accurately.
- Streamlined administrative processes to enhance operational efficiency across departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Department of Children and Families (Substance Abuse & Mental Health)
11.2010 - 06.2011
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Led initiatives to implement digital tools for project management, increasing collaboration among teams.
- Evaluated existing administrative procedures, recommending enhancements that improved service delivery quality.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
Sociology
Hillsborough Community College
Tampa, FLSkills
- Case management
- Documentation
- Patient education
- Organizational skills
- Medical terminology understanding
- Documentation proficiency
- Multidisciplinary team collaboration
- Policy adherence
- Quality assurance
- Time management
- Multitasking and organization
- Clear communication
- Active listening
- Verbal and written communication
- Data entry
- HIPAA compliance
- Team collaboration
- Empathy and compassion
- Quality assurance controls
Accomplishments
- Author of “Broken Mirrors,” published in 2025.
- Author of “The Unsweetened Truth,” published in 2011.
Languages
Spanish
Limited Working
Arabic
Limited Working
German
Limited Working
Timeline
Long Term Care Coordinator
Senior Connection Center
03.2022 - Current
Long Term Care Specialist
Senior Connection Center
06.2013 - 03.2022
Administrative Assistant
WCFAAA (currently Senior Connection Center)
06.2011 - 06.2013
Administrative Assistant
Department of Children and Families (Substance Abuse & Mental Health)
11.2010 - 06.2011
Sociology
Hillsborough Community College