Cassia Chambers
New Carrollton,MD
Summary
Strong leader and skilled customer service representative focused on balancing safety and enjoyment for every activity. Talented in overseeing works, managing records and supervising schedules to meet business targets. Excellent customer service abilities and attention to detail in all facets of operations.
Overview
8
8
years of professional experience
Work History
Vistor Services
Arlington National Cemetery
Arlington, Virginia
10.2023 - Current
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Upheld strong customer service standards while completing screenings.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Maintained knowledge of local activities and events to educate guests on options.
Security Officer
Bloom Medicinals
Germantown, MD
05.2022 - 01.2023
- Monitored premises and recorded activity in daily officer reports.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Scheduled and confirmed appointments.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered and directed incoming calls using multi-line telephone system.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Greeted customers, answered general questions and directed to appropriate locations.
Guest Greeter
Cuba Libre Restaurant
Washington, DC
12.2021 - 09.2022
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Helped keep entryway and front line clean, organized and fully stocked with inventory.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Observed patrons and customers to quickly address security situations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Shift Supervisor
Colony South Hotel
Clinton, MD
01.2017 - 01.2020
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Identified inefficiencies in production process and used lean manufacturing methodologies.
- Negotiated rates with corporate entities related to extended stay contracts.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Input and confirmed reservations for guests.
Education
High School Diploma -
Chesapeake Math & IT Academy
Laurel, MD05-2018
Skills
- Negotiation
- Coaching and Mentoring
- Customer Service
- Cultural Sensitivity
- Attention to Detail
- Task Prioritization
- Performance Management
- Team Building
- Verbal Communication
- CPR/First-aid certified
Timeline
Vistor Services
Arlington National Cemetery
10.2023 - Current
Security Officer
Bloom Medicinals
05.2022 - 01.2023
Guest Greeter
Cuba Libre Restaurant
12.2021 - 09.2022
Shift Supervisor
Colony South Hotel
01.2017 - 01.2020
High School Diploma -
Chesapeake Math & IT Academy
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