CHAMBRIA BOSTON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
City of Lanett
Lanett
06.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints, ensuring timely and effective solutions to enhance satisfaction.
- Facilitated high customer satisfaction by addressing issues with knowledgeable, friendly service.
- Fostered positive atmosphere for customer interactions, contributing to a welcoming environment.
- Trained new staff on customer service protocols and procedures.
Financial Analyst
Blue Cross Blue Shield
Fairburn
01.2020 - 05.2022
- Handled calls from providers and members about medical and pharmacy claims; financial records; performed patient scheduling
- Researched denied or unpaid claims and made corrections in the system; performed insurance verification and collections duties.
- Analyzed complex financial information to offer recommendations to management, driving decision-making.
- Documented each call and proactively followed up with members to ensure issues were addressed.
- Worked remotely to manage tasks and communicate effectively with team members.
- Explained coverage, deductibles, and co-pays accurately and professionally to ensure database integrity.
- Processed adjustments and submitted claims for re-review
- Remote
Patient Registration Specialist
EAMC Spencer Cancer Center
Opelika
11.2020 - 07.2021
- Registered patients and coordinated scheduling to ensure timely appointments at a cancer treatment center.
- Registered patients for appointments and coordinated scheduling at a cancer treatment center.
- Communicated effectively with healthcare staff to ensure accurate patient information exchange.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Screened patients before and during admissions processes.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Answered phones and responded to inquiries, delivering exceptional customer service to staff and the public.
Patient Registration
EAMC Outpatient and Pain Clinic
04.2019 - 08.2020
- Recorded patient data accurately
- Managed patient registration process including intake forms, insurance verification.
- Supported patient registration and appointment scheduling to ensure timely patient access to services.
- Ensured all patient registration forms were completed accurately and efficiently.
- Provided assistance with completing paperwork related to new patient registration or existing patient updates.
- Oversaw patient registration process, including intake forms and insurance verification, to enhance data accuracy and streamline patient flow.
- Created and maintained processes for patient registration, insurance verification, and pre-registration activities to improve operational efficiency.
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Administrative Assistant
Chambers County Courthouse
Lafayette
10.2015 - 04.2019
- Managed scheduling and coordination of court hearings and appointments.
- Maintained accurate records and files for court documents, enhancing retrieval efficiency for legal proceedings.
- Assisted attorneys and judges with preparation of legal documents.
- Responded to public inquiries about court processes, providing clear information to improve public understanding.
- Managed inventory of office supplies and equipment, ensuring availability for daily operations.
- Collaborated with team members to streamline office operations, fostering a more organized work environment.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
Phlebotomy Certification -
1 on 1 Technical College
01.2020 - 06.2020
High School -
Lafayette High School
Lafayette, AL 08.2005 - 01.2009
Skills
- Customer service
- Customer onboarding
- Client support
- Customer interaction
- Policy explanation
- Sales reporting
- Document management
- Data documentation
- Scheduling coordination
- Attention to detail
- Effective communication
- Team collaboration
- Problem solving
- Product knowledge
Timeline
Customer Service Representative
City of Lanett
06.2022 - Current
Patient Registration Specialist
EAMC Spencer Cancer Center
11.2020 - 07.2021
Phlebotomy Certification -
1 on 1 Technical College
01.2020 - 06.2020
Financial Analyst
Blue Cross Blue Shield
01.2020 - 05.2022
Patient Registration
EAMC Outpatient and Pain Clinic
04.2019 - 08.2020
Administrative Assistant
Chambers County Courthouse
10.2015 - 04.2019
High School -
Lafayette High School
08.2005 - 01.2009