Chamelia Dionizio
Helena,MT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and time management skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Executive Housekeeper
Holiday Inn Express & Suites
Helena, MT
01.2024 - Current
- Organized employee work assignments to maximize productivity while maintaining high quality standards.
- Managed lost and found property according to company policy and procedure.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Supervised and coordinated the activities of housekeeping staff.
- Investigated accidents or injuries that occurred within the department and reported findings to management team.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Provided guidance and support to staff members when needed.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Communicated with maintenance team on damages to repair.
- Inspected furniture for damage or stains in between guest stays.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with customers about requests for additional supplies or cleaning services.
- Sorted and counted linens and organized in storage areas.
Housekeeper
Princeton Community Hospital
Princeton, WV
09.2023 - 12.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Responded promptly to requests from nurses or doctors for special cleaning projects.
- Complied with all health regulations concerning sanitation and cleanliness.
- Provided excellent customer service when interacting with patients or visitors.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Serviced, cleaned and restocked restrooms.
Assistant Executive Housekeeper
Holiday Inn Express & Suites
Helena, MT
02.2021 - 08.2023
- Conferred with staff to resolve performance and personnel problems and discuss company policies.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Prepared and distributed assignment sheets to assigned staff.
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Communicated with customers about requests for additional supplies or cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sorted and counted linens and organized in storage areas.
- Inspected furniture for damage or stains in between guest stays.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Shift Lead
Burger King
Helena, MT
03.2019 - 02.2021
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Taught staff upselling techniques to meet revenue targets.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Supervised and led employees to maintain productivity and customer service levels.
Education
Capital High School
Helena, MT06.2022
Skills
- Quality Assurance
- Maintenance Scheduling
- Staff Management
- Chemical Handling
- Staff Training
- Customer Service
- Restroom Detailing
- Team Support and Collaboration
- Quality Control
- Cleaning Methods
- Time Management
- Housekeeping
- Focused and Detail-Oriented
- Inventory Control
Timeline
Executive Housekeeper
Holiday Inn Express & Suites
01.2024 - Current
Housekeeper
Princeton Community Hospital
09.2023 - 12.2023
Assistant Executive Housekeeper
Holiday Inn Express & Suites
02.2021 - 08.2023
Shift Lead
Burger King
03.2019 - 02.2021
Capital High School