Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Champainge Horne

Biloxi,MS

Summary

Dynamic Customer Service Representative with a proven track record at AMN Healthcare, excelling in conflict resolution and relationship building. Adept at analyzing customer feedback to drive service improvements, while effectively managing high-stress situations. Proficient in CRM systems and Microsoft Excel, ensuring efficient operations and enhanced customer satisfaction.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Overview

1
1
Certification

Work History

Customer Service Representative

Triage
Los Angeles, CA
07.2025 - 2026
  • Educated clients on products and services, improving understanding and user experience.
  • Analyzed customer feedback to identify trends, contributing to service improvements and solutions.
  • Mentored new representatives, fostering a supportive learning environment for staff development.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

AMN Healthcare
01.2023 - 2025
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Utilized CRM systems to track customer interactions and ensure timely follow-ups.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Adapted quickly to changing workflows, maintaining high levels of service during peak times.
  • Streamlined communication processes between departments, enhancing overall operational efficiency.

Education

High School Diploma -

Harrison Central High School
Gulfport, MS

Skills

Customer service

Active listening

Critical thinking

Data entry

Relationship building

Call center experience

Computer proficiency

Microsoft Excel

Conflict resolution

Payment processing

Client relations

Certification

Certified nursing assistant

Timeline

Customer Service Representative

Triage
07.2025 - 2026

Customer Service Representative

AMN Healthcare
01.2023 - 2025

High School Diploma -

Harrison Central High School
Champainge Horne