Chananja Knight
Haines City,FL
Summary
Dynamic Customer Service Representative with expertise in processing FMLA claims at [Previous Employer]. Demonstrated analytical skills in determining eligibility and compliance, while effectively communicating complex information. Proven ability to collaborate in team environments, ensuring timely case decisions and enhancing client satisfaction through meticulous documentation and adherence to regulations.
Overview
3
3
years of professional experience
Work History
Processing FMLA Claims
Customer Service Represenative
01.2022 - 03.2025
- establishes FMLA and other unpaid states , military, and/or specific leave claims;tracks and codes documentation in accordance with internal workflow processes.
- Analyzes FMLA and other unpaid claims to determine eligibility and certification in compliance with client plans, state and federal regulations,
- Reviews claim information received to identify action plan, determine benefits due, and make timely case decisions based on plan descriptions and service expectations as established by the client.
Education
English
Haines City Senior High
Haines City05-2008
Skills
- knowledge of state
- excellent oral and written communication, including presentation skills
- ability to work in a team eviroment
- analytical and interpretive skills
Timeline
Processing FMLA Claims
Customer Service Represenative
01.2022 - 03.2025
English
Haines City Senior High
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