Summary
Overview
Work History
Skills
Timeline
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Summer Reyes Rodriguez Cruz

Summer Reyes Rodriguez Cruz

Kalispell,MT

Summary

Highly experienced professional with background providing direct care services to individuals with intellectual and developmental disabilities. Strengths include excellent communication skills, strong organizational skills, and a compassionate, patient demeanor. Talented at monitoring and addressing the needs of individuals for safety, comfort and well- being. Commitment to providing quality care through skillful and professional delivery of services.

Overview

7
7
years of professional experience

Work History

Direct Support Professional

Flathead industries
Kalispell, MT
09.2023 - Current
  • Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
  • Maintained accurate records of client data including incident reports, progress notes, treatment plans.
  • Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.

Retail Owner

Huey N Haze
Kalispell, MT
10.2021 - Current
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Founder- Executive Director

Gunner's Light Foundation
Kalispell, MT
10.2019 - Current
  • Developed innovative programs addressing community needs, leading to improved outcomes for beneficiaries.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Collaborated with external organizations on joint initiatives, maximizing impact through shared resources and expertise.
  • Built strong community partnerships to support organizational goals and expand outreach efforts.
  • Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization''s impact and attracted new supporters.

Owner/Operator

Gold Crown Vacations
Kalispell, MT
09.2018 - Current
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Self-motivated, with a strong sense of personal responsibility.

Lifted Med

Store Manager
Kalispell , MT
09.2017 - 10.2019
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Receptionist

Humane Society of Northwest Montana
Kalispell, MT
01.2017 - 09.2018
  • Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
  • Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations.
  • Received payments and recorded receipts for services.
  • Organized and filed important documents in filing cabinets or in online document storage solutions.
  • Helped with the preparation of documents for meetings, conferences and other events as needed.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Created detailed spreadsheets using Excel to track visitor information and other data related to reception duties.
  • Maintained accurate records of all incoming calls, messages, and visitors.
  • Handled cash and credit card payments with accuracy.
  • Utilized Microsoft Office Suite to create professional documents for internal use or external distribution.
  • Operated multi-line phone system efficiently while managing high call volume.
  • Assisted with administrative tasks such as filing documents, copying materials.
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.

Skills

  • Knowledge of State
  • Regulations
  • Crisis Management
  • First Aid and Safety
  • Mobility Support
  • Case Management
  • Compassionate Client Care
  • Meal Planning and
  • Preparation
  • Independent Living
  • Medication Administration
  • Dietary Needs
  • MEDITECH Software
  • Community Activities
  • Household Chores
  • Patient Assessments
  • Charting and Documentation
  • Residential Support
  • Monitor Vital Signs
  • Creative Thinking
  • First Aid Certification
  • Assisting with Daily Living

Timeline

Direct Support Professional

Flathead industries
09.2023 - Current

Retail Owner

Huey N Haze
10.2021 - Current

Founder- Executive Director

Gunner's Light Foundation
10.2019 - Current

Owner/Operator

Gold Crown Vacations
09.2018 - Current

Lifted Med

Store Manager
09.2017 - 10.2019

Receptionist

Humane Society of Northwest Montana
01.2017 - 09.2018

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Summer Reyes Rodriguez Cruz