Catrina Olson
Kalispell,MT
Summary
Compassionate and patient-focused Pre-Substance Abuse Counselor with hands-on experience in providing care, guidance, and assistance to individuals with disabilities and substance abuse disorders. Strong expertise in developing individualized support plans, fostering independence, and coordinating with multi-disciplinary teams. Proven record of success managing crises situations, ensuring safety and maintaining an empowering environment for clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Direct Support Professional
Flathead Industries
Kalispell, US
06.2023 - Current
- Conflict management
- Chaperone training
- Mandt certification
- Medication administration certification
- Behavioral training
- Special Services
- Scheduling team and supporting clients
Lead Case Manager
Recovery Centers of Montana
Columbia Falls, US
03.2022 - 01.2023
- Helped facilitate discharge planning by identifying appropriate follow-up services after release from facility.
- Facilitated groups to address topics such as life skills, relapse prevention, substance abuse, mental health concerns.
- Helping clients find housing, counseling, support that they need outside of inpatient treatment
- Keeping in contact with probation and parole to remain in compliance
- Structuring direct communication with public defenders, judges, court to help clients rebuild their lives
- Ensured compliance with all applicable laws, regulations, policies, procedures and standards of practice.
- Participated in court hearings related to client cases when needed.
Lead Direct Support Professional
Flathead Industries
Kalispell, US
07.2021 - 03.2022
- Providing care and building working skills with 20 people with disabilities daily
- Supervised medication administration according to prescribed instructions from a physician or nurse practitioner.
- Training
- Teaching
- Med certified
- CPR Certified
- First Aid Certified
- setting daily schedules and routines with staff
- Assisted with training new employees in billing procedures.
- Achieved billing requirements every month.
On The Job Training Coach
TTEC
Remote, US
12.2019 - 07.2021
- On the job training coach
- Teaching, training new employees
- Keep track of progress and goals
- Financial training/teaching
- Customer Service
- On boarding new employees
- Microsoft Word
- Excel
- Microsoft Teams
General Manager
Town Pump
Kalispell, US
07.2016 - 12.2019
- Merchandising, hiring interviews, bookkeeping, cashier, schedules, etc
Education
Associate's - Substance Abuse Counsenling
Flathead Valley Community College
Kalispell, MT05-2025
GED -
Flathead Valley Community College
Kalispell, MT05-2022
Skills
- Payroll
- Bookkeeping
- Management
- Interviewing
- Store Management Experience
- Caregiving
- Developmental Disabilities Experience
- Medication Administration
- Case Management
- Crisis Intervention
- Social Work
- Recruiting
- Human Resources
- Office Management
- Conflict Management
- Crisis Management
- Typing
- Microsoft Outlook
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Medicaid Billing
- Customer service
- Electronic Medical Record Experience
- Supervising experience
Certification
- CPR/AED, 07/01/21
- CPR & First Aid, 07/01/21
- Medication Administration, 08/01/21
- Bloodborne Pathogens, 11/01/22
- HIPAA
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Spreadsheets with Microsoft Excel, 11/01/22, Proficient
- Attention to detail, 03/01/22, Proficient
- Office manager, 11/01/22, Proficient
- Administrative assistant/receptionist, 01/01/24, Proficient
- Supervisory skills: Motivating & assessing employees, 07/01/21, Proficient
- Attention to detail, 09/01/22, Proficient
- Customer service, 07/01/21, Proficient
- Early childhood development, 09/01/22, Proficient
- Case management & social work, 12/01/22, Proficient
- Work style: Reliability, 09/01/22, Proficient
- Cleaner fit, 05/01/23, Proficient
- Recruiting, 11/01/22, Proficient
- Customer focus & orientation, 07/01/21, Proficient
Affiliations
- Transformational Scholarship Recipient
- Soroptomist Scholarship Recipient
- Native American Honors Scholarship Recipient
- Awarded Dean's list
- Phi Theta Kappa Honor's Recipient
- Volunteer for Special Olympics
- Volunteer for Flathead Food Bank
Timeline
Lead Direct Support Professional
Flathead Industries
06.2023 - Current
Lead Case Manager
Recovery Centers of Montana
03.2022 - 01.2023
Lead Direct Support Professional
Flathead Industries
07.2021 - 03.2022
On The Job Training Coach
TTEC
12.2019 - 07.2021
General Manager
Town Pump
07.2016 - 12.2019
- CPR/AED, 07/01/21
- CPR & First Aid, 07/01/21
- Medication Administration, 08/01/21
- Bloodborne Pathogens, 11/01/22
- HIPAA
- Driver's License
Associate's - Substance Abuse Counsenling
Flathead Valley Community College
GED -
Flathead Valley Community College
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