Catrina Olson
Summary
Strategic leader with significant experience in managing large teams and enhancing operations. Cultivated strong client relationships and implemented targeted strategies that expanded business and improved customer loyalty. Adept at driving team performance through comprehensive training and effective communication.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Store Manager
Starbucks
11.2023 - Current
- Achieved 20% sales increase within first year by enhancing employee training and recruiting top talent.
- Led team of over 40 employees in fast-paced environment, utilizing proactive communication and positive reinforcement to enhance engagement.
- Developed comprehensive training programs for new staff to facilitate smooth onboarding and team integration.
- Performed regular performance reviews, providing constructive feedback and identifying growth opportunities for staff development.
- Created store schedules based on customer forecasts and employee strengths to optimize staffing efficiency.
- Ensured strict adherence to sanitation guidelines for food handling, maintaining compliance with safety regulations.
General Manager
Ulta Beauty Inc.
03.2017 - 11.2023
- Drove year-over-year business growth by leading strategic vision and long-range planning.
- Led team of 70+ at highest volume location in district, driving performance and service standards.
- Executed operational strategies to strengthen customer and employee loyalty, enhancing overall satisfaction.
- Recruited, trained, and developed boutique teams to exceed sales goals.
- Created three additional boutique positions based on sales performance, expanding salon from five to eleven stylists.
- Built strong relationships with clients, vendors, and partners through targeted events and contests, fostering loyalty.
- Increased credit card sales to over 10% of transactions while maintaining loyalty above 95%.
- Updated staff on product knowledge to ensure informed customer service.
Education
Bachelor of Arts - Interior Design
Art Institute of Sacramento
Sacramento 03-2017
Skills
- Operations management
- Food safety compliance
- Workplace safety management
- Budgeting and financial oversight
- Loss prevention strategies
- Training and coaching
- Staff development
- Leadership and team building
- Problem resolution
- Collaboration
- Multitasking efficiency
Accomplishments
- Resolved product issue through consumer testing.
- Consistently being the test store for any new procedures/technology. Partnering with corporate on weekly results and challenges.
Certification
- Certified food safety (till January 2028)
Timeline
Store Manager
Starbucks
11.2023 - Current
General Manager
Ulta Beauty Inc.
03.2017 - 11.2023
Bachelor of Arts - Interior Design
Art Institute of Sacramento