CHANAQUA ROBINSON
Clayton,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Case Manager
Resources For Human Development
08.2023 - Current
- Complete Treatment Plans, Assessments and other required documentation with individuals via EHR
- Consult with community agencies, guardians, and families to maintain coordination in the treatment process
- Adhere to ethical principles and standards to protect clients' confidential information
- Provide ongoing assessment, problem solving, side-by-side services, skill training, supervision (e.g. prompts, assignments, monitoring, and encouragement) and environmental adaptations to assist consumers with activities of daily living.
- Developed strong communication skills through regular virtual meetings and email correspondence with colleagues and clients.
Correctional Officer II
NC Department of Adult Corrections
08.2016 - 08.2023
- Supervision of offenders in housing units and those segregated for administrative or punitive measures
- Train in crisis prevention and intervention
- Make periodic patrols of quarters and work areas and initiate counts of offenders at regular and irregular intervals
- Monitor/Assess offenders who possess mental, developmental, and behavioral disabilities
- Aid in counseling and rehabilitation of offenders
- Prepare, process, and maintain forms, reports, logs, activity journals and EIS narratives
- Implement defensive tactics and physical restraints to maintain the safety, security and welfare of personnel and the general public
- Transportation of offenders to and from medical and dental appointments, funerals, work details and court hearings.
Office Assistant
North Carolina Central University
08.2014 - 05.2015
- Proficient in Office Suite (Word, Excel, PowerPoint)
- Outstanding interpersonal, customer service, leadership, and organizational skills
- Demonstrate capacity to provide comprehensive support for senior-level staff
- Responsible for observing and grading student coursework
- Organize files, develop spreadsheets, fax reports and scan documents to improve organizational workflow.
- Route business correspondence, documents, and messages to correct departments and staff members.
Customer Service Associate
Sears Holding Corporation/ Kmart
06.2011 - 05.2014
- Compute accurate sales prices for purchase transactions
- Manage cash stock and inventory balances accurately
- Perform store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Address inquiries, resolve customer issues and manage customer relations
- Support customer service goals and enhance relations through friendly, knowledgeable and positive communication.
- Follow policies and procedures to meet or exceed established performance requirements.
- Maintain up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC05.2016
High School Diploma -
Swansboro High
Swansboro, NC06.2012
Skills
- Conflict Resolution
- System Monitoring
- Critical Thinking
- Strategic Planning and Organization
- Verbal and Written Communication
- Confidentiality
- Emergency Management
- Situational Awareness
- Data Analysis
- Quality Assurance
- Teamwork and Collaboration
- Remote communication and collaborative tools (Zoom, Microsoft Teams, Cisco Webex)
Timeline
Case Manager
Resources For Human Development
08.2023 - Current
Correctional Officer II
NC Department of Adult Corrections
08.2016 - 08.2023
Office Assistant
North Carolina Central University
08.2014 - 05.2015
Customer Service Associate
Sears Holding Corporation/ Kmart
06.2011 - 05.2014
Bachelor of Science - Criminal Justice
North Carolina Central University
High School Diploma -
Swansboro High
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