CHANAY GREEN
Chicago,IL
Summary
Service-oriented professional with a wealth of experience in providing outstanding service and advancing employee development, proficient in addressing complex customer concerns, coaching new staff, and developing focused training strategies to maximize performance and improve satisfaction.
Overview
22
22
years of professional experience
Work History
General Manager-Operations Specialist
Chicago Food On The Run
02.2020 - Current
- Oversee all aspects of the restaurant’s performance using Toast POS and streamline restaurant processes to ensure we’re delivering exceptional service.
- Recruit, hire, and train all new talent utilizing training systems that I’ve developed using software such as Microsoft Office and Homebase to continuously optimize performance.
- Maintain in-house bookkeeping, payroll, and scheduling so the owner can focus on curating new exciting menu items to assist in generating repeat business.
- Vendor management, negotiate rates and contracts with vendors while ensuring product quality and on time deliveries.
- Organize and facilitate in-house and outside catering events such as weddings, funerals, and birthday parties.
Stylist Sales Coordinator
Marcus Lemonis Fashion Group
09.2017 - 01.2020
- Helped clients find clothing that fit their lifestyle while creating an environment of self-confidence to ensure clients received an experience that solidified their purchase decision within their budget.
- Merchandising was a regular task; managing installation of window displays, store set up, and ensuring new merchandise was out for clients.
- Driving sales through product knowledge, promoting in-store events, social media posts, and consistent clientele to generate remote sales.
- Became an ambassador for the company by joining and attending The Magnificent Mile Association.
Customer Service Specialist - Style Sales Coordinator
Nordstrom
09.2003 - 07.2017
- Lead Customer Service team for over 7 years by efficiently and effectively handling all presented customer issues, each resulting in customer satisfaction.
- Trained and educated new and seasoned employees on company policy/practice, POS & Personal Book systems, and delivering service that goes above and beyond company expectation.
- In 2016, I was promoted to Styling Sales Coordinator, an employee development position curated for me by the store manager based on new hire feedback regarding my effectiveness as a leader in our store.
- Lead a pilot program recruiting Independent Stylist in Chicago to book appointments with their clients at Nordstrom.
Education
Radio - Tv Technology
Curie High School
Chicago, IL06.2003
Skills
- Communication effectiveness
- Analytical reasoning capabilities
- Emotional insight
- Leadership qualities
- Adaptability and resilience strategies
- Innovative mindset
- Proficiency in Google Workspace
- Expertise in Microsoft Office
Timeline
General Manager-Operations Specialist
Chicago Food On The Run
02.2020 - Current
Stylist Sales Coordinator
Marcus Lemonis Fashion Group
09.2017 - 01.2020
Customer Service Specialist - Style Sales Coordinator
Nordstrom
09.2003 - 07.2017
Radio - Tv Technology
Curie High School