CHANCE ANDING
Queens,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Audience Services Representative
Perelman Performing Arts Center
09.2025 - 12.2025
- Provided exceptional customer service to clients, demonstrating strong problem-solving and communication skills.
- Resolved customer inquiries and complaints in a timely manner while maintaining a high level of professionalism.
- Collaborated closely with other departments to coordinate activities that impacted customers' overall experience.
- Guided patrons around the venue in regards to seating, restrooms, elevators, and more.
Server
Worthwhile Events
09.2025 - 11.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Box Office Associate
Shenandoah Summer Music Theatre
08.2020 - 08.2025
- Adhered to all company policies regarding cash handling procedures, refunds and exchanges.
- Provided excellent customer service when assisting patrons with their purchases or issues at hand.
- Utilized problem solving skills to resolve customer disputes or complaints in a timely manner.
- Provided assistance to patrons with seating arrangements, special needs accommodations, and general questions regarding venue events.
- Handled high volume of phone calls from patrons inquiring about show times or seat availability.
- Developed strong interpersonal skills while interacting with customers in a fast-paced environment.
Choreographer
John Handley High School
08.2023 - 05.2025
- Demonstrated strong leadership abilities by providing clear direction while motivating others towards achieving excellence.
- Developed creative concepts for movement pieces that complemented the music selections and visual elements of the show.
- Maintained open communication between cast members regarding any changes or updates made throughout rehearsals or performances.
- Collaborated with directors to create unique stage performances that enhanced the overall production.
Usher
Shenandoah Conservatory
08.2020 - 05.2025
- Greeted guests and answered questions in a friendly, professional manner.
- Collaborated closely with other Ushers to ensure smooth event flow.
- Managed crowd control at busy events by monitoring guest behavior.
- Enforced theater policies and regulations for the safety of patrons.
- Provided directions to guests when needed.
- Demonstrated excellent communication skills while interacting with guests.
Front of House Manager
Shenandoah Conservatory
08.2020 - 05.2025
- Demonstrated ability to effectively manage front of house staff, ensuring optimal customer service and satisfaction.
- Monitored customer feedback and complaints and delivered prompt and satisfactory resolutions.
- Enforced company policies regarding dress code, attendance, and job duties while maintaining a professional attitude at all times.
- Evaluated customer feedback surveys in order to gain insight into customer preferences.
Education
Bachelor of Fine Arts - Musical Theatre
Shenandoah University
Winchester05.2025
Skills
- Database management
Timeline
Server
Worthwhile Events
09.2025 - 11.2025
Audience Services Representative
Perelman Performing Arts Center
09.2025 - 12.2025
Choreographer
John Handley High School
08.2023 - 05.2025
Box Office Associate
Shenandoah Summer Music Theatre
08.2020 - 08.2025
Usher
Shenandoah Conservatory
08.2020 - 05.2025
Front of House Manager
Shenandoah Conservatory
08.2020 - 05.2025
Bachelor of Fine Arts - Musical Theatre
Shenandoah University