Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Lisa Robillard

Auburn,NY

Summary

Detail-oriented Audience Services Manager known for strong sales management and audience engagement skills. Experienced in database administration and reporting, with a proven track record of coordinating successful group events. Committed to enhancing customer experiences and achieving organizational goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Audience Services Manager /Group Sales Coordinator

The REV Theatre Company/ Merry-Go-Round Playhouse
Auburn, NY
05.2015 - 12.2025
  • Managed group of sales associates to achieve revenue targets.
    Assisted theater patrons with inquiries and service needs.
    Coordinated bookings and management of groups attending performances. Collaborated with the administrative team to plan events, auditions, and donor benefits. Coordinated with the team to facilitate volunteer efforts. Constructed mailing lists for optimized communication efforts.
    Administered databases to uphold data accuracy and consistency.
    Compiled reports to summarize key metrics and outcomes.

Audience Services Sales Associate

The REV Theatre Company/ Merry-Go-Round Playhouse
Auburn, NY
05.2013 - 10.2014
  • Facilitated ticket purchases, exchanges, and inquiries for patrons.
    Provided clerical support for administrative tasks, including mail processing and filing paperwork.
    Maintained mailing lists to ensure accurate communications.
    Printed and distributed tickets and gift certificates efficiently.

Properties Assistant

Ringling Brothers Barnum and Bailey Circus
Palmetto, Florida
10.2007 - 04.2013

Maintained, repaired, and cleaned props for productions to uphold quality standards.
Executed weekly loading and unloading of props from travel trailers for efficient setup.
Assisted run crew by moving set pieces on and off stage during live shows. Assisted in marketing events designed to enhance show visibility. Supported performers and crew as the safety officer managing first aid needs. Responsible for stocking both first aid supplies and materials for cleaning, and maintaining the props.

Education

Bachelor of Science - Theater

State University of New York At Oneonta
Oneonta, NY
05-2007

Skills

  • Sales management
  • Customer relationship management
  • Event coordination
  • Database administration
  • Reporting and analysis
  • Audience engagement
  • Basic first aid and CPR
  • Microsoft Office proficiency
  • Provenue ticketing system
  • Spektrix ticketing system

Certification

Certificate in Customer Service

References

References available upon request.

Timeline

Audience Services Manager /Group Sales Coordinator

The REV Theatre Company/ Merry-Go-Round Playhouse
05.2015 - 12.2025

Audience Services Sales Associate

The REV Theatre Company/ Merry-Go-Round Playhouse
05.2013 - 10.2014

Properties Assistant

Ringling Brothers Barnum and Bailey Circus
10.2007 - 04.2013

Bachelor of Science - Theater

State University of New York At Oneonta
Lisa Robillard