Samir Boulos
Aubrey,Texas
Summary
Dynamic servant leader with extensive experience in driving operational excellence and innovation. Successfully led a high-performing team at T-Mobile, overseeing store operations for over 5,300 locations, while implementing automation and process improvements that resulted in millions saved in solution space savings. Known for leveraging data-driven insights to influence senior leadership and align cross-functional teams with strategic priorities, fostering a culture of collaboration and inclusivity. Committed to nurturing future leaders and empowering teams to excel in a customer-centric, digital-first landscape.
Overview
18
18
years of professional experience
Work History
Sr. Manager, Sales Operations – Consumer Group
T-Mobile
08.2023 - Current
- Led the coordination of operation efforts for 5,300 stores with a team of 16 professionals supported by a $25 million budget.
- Achieved solution space savings of over $4.3M by automating 20+ processes and improving vendor operations.
- Managed transition of Licensing Team to in-house operations, successfully handling over 29k licenses and permits.
- Revamped audit program, resulting in 97% completion rate in 2024.
- Enabled team members to excel by focusing on development which led to nine promotions and obtaining certifications such as PMP, Strengths Finder, Working Genius and Lean Six Sigma.
- Executed notable projects aimed at boosting expansion in SMRA, featuring FN5GL and Hometown Grants.
Sr. Manager, Retail Frontline Readiness – Consumer Group
T-Mobile
03.2022 - 08.2023
- Drove frontline strategy and execution for Sprint Base, optimizing network experience, migration and offers.
- Enhanced go-to-market launch readiness, post-launch support, digital adoption, and executive escalations.
Sr. Manager, Base Management – Consumer Group
T-Mobile
04.2021 - 03.2022
- Led a team of 500+ to drive field migration and customer loyalty, ensuring a smooth transition for 21M Sprint customers to T-Mobile.
- Managed national conversion initiatives, analyzed loyalty metrics, and resolved executive escalations to optimize customer retention.
District Manager – Consumer Group
T-Mobile
05.2020 - 04.2021
Manager Project Manager, National Sales Strategy - Consumer Group
Sprint
10.2018 - 05.2020
Supervisor Channel Manager (Tampa, SWFL and Orlando) – TFB Sales
Sprint
05.2015 - 10.2018
Host to RSM – Consumer Group
Sprint
01.2007 - 05.2015
Education
AA - Secondary Education in Mathematics
St. Petersburg College
Clearwater, FL01.2008
Skills
- Operations Management
- Business Development
- P&L Responsibility
- Sales Management
- Forecasting
- Process Improvement
- Auditing
- Root Cause Analysis
- Training & Development
- Productivity Analysis
- Customer and Employee Retention
- Policies & Procedures
- Process Engineering
Accomplishments
- Pinnacle Club Winner 2007, 2008, 2009
- Sprintacular 2015, 2016, 2017, 2019
- PEAK 2024
Timeline
Sr. Manager, Sales Operations – Consumer Group
T-Mobile
08.2023 - Current
Sr. Manager, Retail Frontline Readiness – Consumer Group
T-Mobile
03.2022 - 08.2023
Sr. Manager, Base Management – Consumer Group
T-Mobile
04.2021 - 03.2022
District Manager – Consumer Group
T-Mobile
05.2020 - 04.2021
Manager Project Manager, National Sales Strategy - Consumer Group
Sprint
10.2018 - 05.2020
Supervisor Channel Manager (Tampa, SWFL and Orlando) – TFB Sales
Sprint
05.2015 - 10.2018
Host to RSM – Consumer Group
Sprint
01.2007 - 05.2015
AA - Secondary Education in Mathematics
St. Petersburg College
Similar Profiles
Isaiah RenaudIsaiah Renaud
Sales Expert at T-MobileSales Expert at T-Mobile
Lisa StraderLisa Strader
Customer Service at T-MobileCustomer Service at T-Mobile
Shawn SanonShawn Sanon
Sales Associate at T-MobileSales Associate at T-Mobile
Lorena AbreuLorena Abreu
Assistant Store Manager at T-MobileAssistant Store Manager at T-Mobile
Sharron NicholsSharron Nichols
Quality Analyst at Dane StreetQuality Analyst at Dane Street