Brian Smith
Des Moines
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
8
8
years of professional experience
Work History
Sales and Operations Manager/ Consumer Development Assistant
Penske Truck Leasing
09.2022 - Current
- Developing consumer and customer solutions to local and national account needs
- Generating new business leads while fostering existing customer relationships
- Providing exemplary customer service in all customer transactions
- Managing and balancing fleet productivity and profitability
- Managing the HikeNet system to assure proper staffing, scheduling and process efficiencies in the management of a large fleet between locations
- Facilitating a consumer inventory management system to ensure agent locations to meet all reservation opportunities
- Coordinating the consumer product preventative maintenance system to assure high quality inventory
- Assisting in agent location management by providing training and support on processes and system technology to allow locations to provide customer service excellence
Operations Manager
Avis Budget Group
04.2022 - 09.2022
- Ensuring all operations are carried on in an appropriate, cost-effective manner
- Improving operational management systems, processes and practices
- Helping the organization's processes remain legally compliant
- Managing site inventory and forecasting rental projections
- Generating rental sales and maintaining ever-increasing customer retention rate
- Recruiting, training and supervising staff in accordance to designated position
- Creating methods to increase quality of customer service and to promote positive customer feedback
- Documenting employee hours and submitting payroll to be processed
- Creating new systems to manage vehicle quality and organization
Inventory Clerk
Smithfield Foods
12.2020 - 04.2022
- Documenting product inventory within warehouse cooler and freezer facilities
- Removing damaged and/or substandard product from inventory
- Preparing shipment documentation and bills of lading for impending transportation of purchased product
- Reviewing customer purchase orders to ensure accuracy of quantities and product listed
- Reporting discrepancies between physical product count and computer records
- Operating forklifts and other machinery to aid with inventory adjustment in accordance with company policies and safety standards
Head Equipment Manager
Briar Cliff University
03.2017 - 12.2019
- Coordinating scheduled equipment repair and maintenance
- Documenting all player and coach equipment inventory
- Enforcing travel itinerary and preparing game related inventory
- Procuring relevant equipment and concessions in accordance to coach staff needs on a week to week basis
- Preparing practice facilities and game fields in accordance to schedule provided by coaching staff
- Managing video production planning and upload for film study
- Preparing audio and visual equipment set-up for games and practices
- Supervising equipment and video production team members
- Scheduling and assigning duties to equipment team members and video production staff
Education
Bachelor of Arts in Business Administration -
Briar Cliff University
Sioux City, IA12.2019
Skills
- Customer service
- Leadership
- Operations Management
- Direct sales
- Learning technology
- Fleet management
- Inventory management
- Process improvement
- Logistics management
Timeline
Sales and Operations Manager/ Consumer Development Assistant
Penske Truck Leasing
09.2022 - Current
Operations Manager
Avis Budget Group
04.2022 - 09.2022
Inventory Clerk
Smithfield Foods
12.2020 - 04.2022
Head Equipment Manager
Briar Cliff University
03.2017 - 12.2019
Bachelor of Arts in Business Administration -
Briar Cliff University
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