Lynne Jacobsen
Celina,Texas
Summary
Accomplished in operations management and team development, I spearheaded key projects at T-Mobile USA, enhancing cross-functional collaboration and operational efficiency. With a knack for resource allocation and a history of driving significant improvements, my leadership has consistently resulted in heightened productivity and stakeholder satisfaction.
Overview
33
33
years of professional experience
Work History
Sr. Manager, Consumer Operations Project Management
T-Mobile USA
Frisco, Texas
03.2022 - Current
- Develop project plans, manage timelines, budgets, and resources, ensuring projects are delivered on time and within scope
- Build and manage project teams, fostering collaboration and communication across different departments
- Communicate project status, risks, and issues to stakeholders, including senior leadership and business partners
Sr. Program Manager, Consumer Experience
T-Mobile USA
Frisco, Texas
10.2018 - 02.2022
- Provide functional responsibilities as Chief of Staff for Consumer Experience team that include management system development, on-going playbook maintenance, org chart updates, key priorities tracking, and other program management activities as needed
- Assist with strategic development for Sales Experience in Integration efforts (T-Mobile & Sprint) involving initial Blueprint design, Workplan details and Implementation plan
- Coordinate planning sessions with cross-functional teams that included Supply Chain, P&T, Finance, Loss Prevention, HR and Retail Ops to ensure operational aspects accounted for
- Led Day 1 Operational Implementation Summit to field teams that provided all readiness details to ensure a successful launch
- Provided Post Day 1 project management support for overall tracking and quick resolution of systems and operational gaps with responsible HQ teams
Manager, Program Management Operations
T-Mobile USA
Frisco, Texas
12.2009 - 10.2018
- Manage enterprise and channel specific projects from inception to implementation
- Provide Project planning, analysis, forecasting and financial and sales impact analysis
- Work collaboratively with field sales leadership communicating and executing launch of projects and initiatives
- Direct team effort to research and mitigate financial exposure related to compensation disputes and develop processes with cross functional teams to support partner needs
Region Business Support Manager
T-Mobile USA
Frisco, Texas
07.2007 - 12.2009
- Provide focus on sales strategies and tactics that support key channel initiatives
- Accountable for driving sales productivity and operating cost efficiencies across region
- Standardize operating best practices through field visits and on-going feedback sessions
- Ensure consistent and sustainable approach to program implementation through markets
- Align with cross functional teams to design and execute vital projects leading to sales and revenue improvements
Director, Business Sales Operations
CompUSA, Inc.
Dallas, Texas
12.2007 - 04.2007
- Company Overview: CompUSA was a $3.8B leading retailer and reseller of technology services and products serving consumer retail, small-to-medium businesses, corporate, government and education customers
- Directed back-office operations for 600 seat call center
- Managed operational support for 53 large corporate accounts and $350M in revenue
- Developed quarterly goals and long-term objectives for sales support teams
- Analyzed sales statistics to direct vendors with sales promotions
- Negotiated contracts with vendors and monitored contract compliance
- CompUSA was a $3.8B leading retailer and reseller of technology services and products serving consumer retail, small-to-medium businesses, corporate, government and education customers
National Account Manager
CompUSA, Inc.
Dallas, Texas
01.1997 - 07.1998
- Accountable for $105M customer sales and support operation to ensure contractual goals
- Assembled and maintained a productive 30-member sales team by hiring, training, and implementing on-going professional development
- Monitored management reports and identified trends for immediate resolution
- Created strategic plan for continuous improvements resulting in increased customer satisfaction and streamlined operations
Sales Supervisor / Project Manager
CompuCom Systems
Dallas, Texas
11.1991 - 12.1996
- Company Overview: Founded in 1987 and realizing $1.5B in annual revenue (2006), CompuCom provides systems integration, consulting services and procurement and management of hardware and software
- Responsible for $80M major national customer who purchased hardware and services
- Reviewed project deliverables, post project analysis and plan profitability
- Coordinated with internal departments and external manufacturers to meet project needs
- Directed daily work of 16 employees to ensure high support levels
- Trained new team members and developed soft skills and product training
- Founded in 1987 and realizing $1.5B in annual revenue (2006), CompuCom provides systems integration, consulting services and procurement and management of hardware and software
Education
BA - Marketing
University of North Texas
Denton, TexasSkills
- Reporting oversight
- Team development
- Operations planning
- Resource allocation
- Operations management
- Cross-functional collaboration
Professional Development
- Sales Management (Tom Hopkins)
- Leadership Focus Program
- CVC (Creating Value for the Customer) Workshop
- ISO Implementation Workshop
- Executive Presentation Skills
- GE Project Management
Accomplishments
- Peak 2022 Recognition
- Winner's Circle 2017, 2018, 2020, 2023 Quarterly Winner
- Winner's Circle 2014 Annual Winner
References
References available upon request.
Timeline
Sr. Manager, Consumer Operations Project Management
T-Mobile USA
03.2022 - Current
Sr. Program Manager, Consumer Experience
T-Mobile USA
10.2018 - 02.2022
Manager, Program Management Operations
T-Mobile USA
12.2009 - 10.2018
Director, Business Sales Operations
CompUSA, Inc.
12.2007 - 04.2007
Region Business Support Manager
T-Mobile USA
07.2007 - 12.2009
National Account Manager
CompUSA, Inc.
01.1997 - 07.1998
Sales Supervisor / Project Manager
CompuCom Systems
11.1991 - 12.1996
BA - Marketing
University of North Texas
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