Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
BusinessAnalyst

Mahmood Hassan

Summary

Forward-thinking Senior Manager adept at managing teams of 15 employees with 15 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated IT professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused professional with successful 25-year career in IT sector. Dynamic successful applying MANAGEMENT and TECHNICAL skills in busy business environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sr. Manager of Information Management

Macy's
  • Provided strategic direction for Information Management for all 65 Macy's stores in Texas, Oklahoma and Louisiana
  • Guided best practices and standards for managing all Information Management over multiyear projects overseeing governance, system selection and documentation procedures
  • Administered all aspects of the network infrastructure that includes but is not limited to desktops, servers, and active directory
  • Superior Platinum-level customer service and communication.

Customer Engineer specialist

NCR Corporation
02.2020 - 12.2023
  • Directed activities to resolve Day to Day problems at Macy's Department stores
  • Co-ordinate activities between various groups to support stability and functionality
  • Coach, train new associates
  • Develop key performance indicators to identify weak performances
  • Maintain stability guidelines
  • Manage projects to install new hardware and software.

Senior IT Manager

Macy's Systems and Technology
01.2006 - 01.2019
  • Directed information technology management from facilitating the process to assess impact of changes to its overall program scope
  • Recommended options to adjust priorities to optimize business outcomes and minimize risk
  • Managed LAN/WAN and telecommunications for 65 stores
  • Supervised 11 direct reports, to include training and upgrading skill sets of colleagues to meet Macy Technology standards
  • Managed large-scale transition from May Company (Foley's) to Federal Department Stores (Macy's), including all hardware and software conversion
  • Implemented and maintained Macy's Technology standard operating procedures across all stores
  • Directed and oversaw various high-impact, high-cost, company-wide initiatives, including implementation of hardware and software upgrades for PC life cycles ($1M), deploying new technology and hardware, leading wireless site surveys by internal staff resulting in savings of $500K, and CISCO Catalyst upgrades
  • Drove platinum-level customer experience for internal and external clients to identify needs, initiate projects and handle expectations
  • Coordinated all vendor activities for 3rd party vendors, including cabling, remodeling of floor plans and physical moves.

Supervisor of Field Services

01.1999 - 01.2006
  • Through my team of 22 direct reports, provided Hardware / Software installations and maintenance of computer systems in 100+ department stores including: POS servers | IBM / NCR POS terminals | In Store Print Servers | Network equipment including Cisco routers, switches, fiber and copper attached
  • Networked PCs (WIN 9x, 2000, XP) and Printer installs and maintenance
  • RF 802.11b/g LRT / PDT / Phone / PC / Printer / POS
  • Cisco AP wireless site surveys and documentation
  • Active Directory implementation | Citrix configuration and management.

Education

A.A. in Information Technology -

The University of Houston

Skills

  • Servant Leader
  • Senior Level IT Management
  • Strategic Directional Leadership
  • Organizational Change Management
  • Problem Resolution / Troubleshooting
  • Client Relationship Management
  • User Training & Support
  • Subject Matter Expert of Information Management
  • Information & Document Management
  • Partnership Development
  • Data Analytics
  • Resource Allocation
  • Reporting Oversight
  • Strategic Planning
  • Talent Development
  • Cross-Functional Communication
  • Organizational Improvement
  • Documentation and Reporting
  • Cross-Functional Collaboration
  • Team Leadership
  • Change Management
  • Organizational Development
  • Conflict Resolution
  • Emergency Response
  • Staff Management
  • Goal Setting
  • Computer Skills
  • Problem Resolution
  • Teamwork and Collaboration
  • Staff Development
  • Team Development
  • Decision-Making
  • Schedule Oversight
  • Administration and Reporting
  • Performance Reviewing
  • Good Judgment
  • Work Planning and Prioritization

Certification

Microsoft Certified Systems Engineer (MCSE) Certified

Timeline

Customer Engineer specialist

NCR Corporation
02.2020 - 12.2023

Senior IT Manager

Macy's Systems and Technology
01.2006 - 01.2019

Supervisor of Field Services

01.1999 - 01.2006

Sr. Manager of Information Management

Macy's

A.A. in Information Technology -

The University of Houston
Mahmood Hassan