Chance Baker
Lubbock,TX
Summary
High-performing Automotive Sales Manager with 10-years of meeting and exceeding customer acquisition and revenue growth targets by maximizing sales team potential through aggressive recruiting, objectives setting, coaching and performance monitoring strategies. Leverage new and used inventory control skills, excellent training and internet sales process success and deploy current technologies to achieve sales goals. Consistently engage with customers in order to build a base of referrals and repeat business. Create annual forecasts and budgets through solid understanding of dealership operations, including all aspects of sales and finance.
Overview
17
17
years of professional experience
Work History
Sales Manager
All American Chevrolet
10.2023 - 02.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
National Sales Manager
Wholesale Payments Inc.
05.2023 - 10.2023
- Empowered and led driven sales team to build product awareness and exceeded revenue targets.
- Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
- Developed and implemented onboarding and orientation programs for new employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Finance Manager
Mcgavock Nissan Lubbock
03.2023 - 05.2023
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
Sales Manager
Mears Mazda Volvo
08.2022 - 02.2023
- Handle customer relations issues, enabling quick resolution and client satisfaction.
- Coach individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Promote new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Identify, hire and train highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervise sales team of 30 people, stepping in to support employees and deliver smooth sales processes for clients.
- Hold weekly meetings with sales team to identify techniques to overcome sales objections.
General Sales Manager
Bill Wells Chevrolet Buick & Gmc
06.2018 - 08.2022
- Led sales team that increased sales by 250%
- Managed inventory of 150+ new and used vehicles.
- Managed dealerships day to day operations.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised sales team of 15 people, stepping in to support employees and assist in delivering a 5 star sales experience for clients.
- Maintained extensive knowledge of company products and services.
- Identified, hired and trained highly qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
General Sales Manager
Certified Used Cars By Pollard
07.2017 - 06.2018
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly qualified staff by teaching best practices, procedures and sales strategies.
Finance Director
Hayes Motor Company
01.2014 - 06.2017
- Pulled and analyzed credit reports.
- Structured deals according to credit, income and lending criteria.
- Established weekly sales goals helped sales team achieve them.
- Maintained all aspects of dealership.
- Created and maintained positive relationships with lenders and vendor partners.
- Handled all financing and sales for 3 locations.
City Carrier
United States Postal Sevice
05.2007 - 12.2013
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
Education
Ethos F&I School
05.2016
Fire Fighter I, II With Hazmat - First Responder
Wolfforth Fire Academy
Wolfforth, TX05.2005
Emt Basic - First Responder
Texas Tech University Health Sciences Center
Lubbock, TX12.2004
Skills
- Team Oversight
- Product Knowledge
- Verbal and Written Communication
- Profit and Revenue-Generating Strategies
- Persuasive Negotiations
- Sales Presentation
- Coaching and Mentoring
- Market Research
- Goals and Performance
- Business Development and Planning
- CRM Software
- Sales Process
Timeline
Sales Manager
All American Chevrolet
10.2023 - 02.2024
National Sales Manager
Wholesale Payments Inc.
05.2023 - 10.2023
Finance Manager
Mcgavock Nissan Lubbock
03.2023 - 05.2023
Sales Manager
Mears Mazda Volvo
08.2022 - 02.2023
General Sales Manager
Bill Wells Chevrolet Buick & Gmc
06.2018 - 08.2022
General Sales Manager
Certified Used Cars By Pollard
07.2017 - 06.2018
Finance Director
Hayes Motor Company
01.2014 - 06.2017
City Carrier
United States Postal Sevice
05.2007 - 12.2013
Ethos F&I School
Fire Fighter I, II With Hazmat - First Responder
Wolfforth Fire Academy
Emt Basic - First Responder
Texas Tech University Health Sciences Center
Similar Profiles
Rachael WallenRachael Wallen
Office Manager at American Chevrolet Cadillac (now, All-American)Office Manager at American Chevrolet Cadillac (now, All-American)
Bobby SalcedoBobby Salcedo
Sales Professional at Lithia - All American ChevroletSales Professional at Lithia - All American Chevrolet
Weston HookWeston Hook
Sales Professional at All American Chevrolet Of OdessaSales Professional at All American Chevrolet Of Odessa