CHANCE HARRIS
Dallas,TX
Summary
Successful at driving brand-to-retailer performance in logistics and supply chain management, with expertise in relationship building and optimizing operations. Proven ability to enhance customer satisfaction and deliver complex projects ahead of schedule. Strong decision-making skills supported by experience in financial forecasting and cross-functional team leadership.
Overview
7
7
years of professional experience
Work History
Manager
GXO Logistics, Inc./Priority Fulfillment Services Inc. (PFS)
04.2024 - Current
- Lead high-profile brand accounts across D2C, B2B, and transportation services, ensuring seamless fulfillment execution and retailer satisfaction.
- Specialize in B2B operations, building strong retail partnership frameworks and driving brand-to-retailer performance across supply chain channels.
- Direct cross-functional teams responsible for order management, compliance, and client communications for both B2B and D2C channels.
- Spearhead multiple expedited brand onboardings, delivering complex go-lives ahead of schedule and with full operational readiness.
Senior Analyst
Priority Fulfillment Services Inc. (PFS)
04.2022 - 04.2024
- Led quarterly business review (QBR) presentations for executive stakeholders, including C-level clients, with a focus on strategy, performance, and growth planning.
- Delivered actionable KPI reporting to both external clients and internal teams, using performance data to drive process improvements and optimize operational results.
- Developed and maintained financial forecasts and operating budgets; adjusted projections based on market trends and performance insights.
- Partnered with operations to improve margins across business P&Ls, identifying cost-saving opportunities and enhancing overall profitability.
Analyst
Priority Fulfillment Services Inc. (PFS)
03.2021 - 04.2022
- Served as the primary point of contact for client communications, acting as the key liaison between brand stakeholders and operational teams.
- Led recurring weekly and monthly performance meetings, providing strategic insights and trend analysis to drive continuous improvement.
- Specialized in direct-to-consumer (D2C) fulfillment, ensuring operational excellence across order accuracy, shipping speed, and customer experience.
- Supported onboarding of new brands and initiatives, aligning internal teams with client expectations and performance goals.
Senior Associate
Priority Fulfillment Services Inc. (PFS)
09.2019 - 03.2021
- Supported operations during the height of the COVID-19 pandemic as D2C order volumes surged to peak-season levels in off-peak months.
- Maintained service levels and maximized output despite labor and space constraints, while adhering to strict pandemic safety protocols.
- Played a key role in sustaining fulfillment for major D2C brands when e-commerce was their only available sales channel.
- Gained foundational experience in 3PL logistics, performance reporting, and cross-functional coordination across warehouse and account management teams.
Education
B. B. A - Management
Abilene Christian University
Abilene05-2019
Skills
- Customer service
- Decision-making
- Relationship building
- Operations management
- Team leadership
- Customer relationship management (CRM)
Timeline
Manager
GXO Logistics, Inc./Priority Fulfillment Services Inc. (PFS)
04.2024 - Current
Senior Analyst
Priority Fulfillment Services Inc. (PFS)
04.2022 - 04.2024
Analyst
Priority Fulfillment Services Inc. (PFS)
03.2021 - 04.2022
Senior Associate
Priority Fulfillment Services Inc. (PFS)
09.2019 - 03.2021
B. B. A - Management
Abilene Christian University