Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHANCE HOWARD

May

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, work productivity, and willingness to learn.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Circle K
Bernhards Bay
04.2023 - 05.2025
  • Assisted customers with inquiries, providing accurate information and resolving issues effectively.
  • Processed transactions efficiently using point-of-sale systems to ensure seamless customer experiences.
  • Maintained cleanliness and organization of store, enhancing overall shopping environment for customers.
  • Collaborated with team members to restock shelves, ensuring product availability for customer needs.
  • Handled customer complaints professionally, improving satisfaction through effective problem-solving techniques.
  • Trained new employees on customer service protocols and operational procedures to maintain service standards.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Boat Detailer

Boat Deal Brokers
Brewerton
06.2020 - 12.2020
  • Engaged in the upkeep of boat exteriors by cleaning and polishing to improve aesthetics.
  • Learned safe handling of cleaning chemicals and tools for effective detailing.
  • Supported team in performing routine maintenance tasks on various boat types.
  • Adapted quickly to new techniques for thorough interior and exterior detailing.
  • Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
  • Removed loose dirt and debris from interior of boat, using interior vacuum cleaner.
  • Offered additional services such as boat shrink wrapping or storage preparation, allowing clients to access a full suite of marine care solutions from one provider.

Education

High-school Regents Diploma -

Paul V Moore
Central Square, NY

Skills

  • Customer service
  • Knowledge of Pos
  • Active listening
  • Critical thinking
  • Relationship building
  • Conflict Resolution
  • Professional telephone demeanor
  • Product knowledge
  • Clerical support
  • Product promotion
  • Basic janitorial experience
  • Basic stocking experience

Timeline

Customer Service Representative

Circle K
04.2023 - 05.2025

Boat Detailer

Boat Deal Brokers
06.2020 - 12.2020

High-school Regents Diploma -

Paul V Moore
CHANCE HOWARD