Summary
Overview
Work History
Education
Skills
Timeline
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Chance Meadows

Canal Winchester,OH

Summary

Outgoing and articulate college student with five years of diverse work experience, including lead roles in customer service and team management. Adept at establishing rapport with customers and negotiating resolutions to meet their needs. Proven ability to thrive in fast-paced environments while maintaining a focus on quality service and achieving performance goals.

Overview

6
6
years of professional experience

Work History

Distribution Center Group Lead

VS & Co, Inc.
Reynoldsburg, Ohio
06.2023 - Current
  • Assist in planning and organizing department goals, proactively managing workflow to enhance efficiency, and meet performance targets.
  • Communicate effectively with leadership, associates, and third-party vendors to ensure smooth operations and address any issues.
  • Coach and lead associates in best practices, promoting a positive work environment, and enhancing team performance.
  • Communicated effectively with stakeholders at all levels within the organization.
  • Maintained a high level of communication between group members and other departments.
  • Collaborated with cross-functional teams to develop strategies for achieving business objectives.

Sales Floor Team Lead

Finish Line/JD, LLC.
Lancaster, Ohio
01.2021 - 01.2023
  • Led in-store sales efforts, providing exceptional customer service and resolving customer inquiries to ensure satisfaction.
  • Assisted in daily shift management, including customer relations, inventory control, and procedural tasks.
  • Trained new sales associates, fostering a collaborative team environment and sharing best practices to improve customer experiences.
  • Top seller for 10 months consecutively.
  • Highest in sales for all years employed.
  • Analyzed daily, weekly, and monthly sales reports to develop action plans for achieving goals.
  • Resolved customer complaints in a timely manner.
  • Developed strong relationships with customers through excellent customer service skills.

Sales Associate

Donatos Pizza, Inc.
Canal Winchester, Ohio
01.2019 - 01.2021
  • Accurately processed customer orders, demonstrating effective communication and active listening skills
  • Handled cash transactions and operated a computer system for order management, ensuring accuracy in all financial dealings
  • Provided excellent customer service, contributing to a positive dining experience and customer loyalty
  • Highest tipped associate in both years with highest customer satisfaction percentage.

Education

Bachelor's Degree in Christian Ministries -

Southeastern University
Lakeland, FL
05.2027

Skills

  • Negotiation & Communication
  • Customer Service Excellence
  • Technical Proficiency
  • Leadership & Team Management
  • Time Management & Organization
  • Relationship Building
  • Verbal and written communication
  • Schedule Coordination
  • Spreadsheet development
  • Complaint resolution
  • Call Management
  • Inbound and Outbound Calling

Timeline

Distribution Center Group Lead

VS & Co, Inc.
06.2023 - Current

Sales Floor Team Lead

Finish Line/JD, LLC.
01.2021 - 01.2023

Sales Associate

Donatos Pizza, Inc.
01.2019 - 01.2021

Bachelor's Degree in Christian Ministries -

Southeastern University

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Chance Meadows