Chance Reid
Riverton,UT
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
Utah Community Credit Union
06.2024 - Current
- Maintained high retention rate by providing exceptional customer service and anticipating client needs.
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Increased sales revenue by offering loan and deposit account products in all relevant interactions.
Assistant Manager
Marco's Pizza
08.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to meet food safety standards.
- Developed strong working relationships with staff.
Consumer Loan Originator
America First Credit Union
08.2021 - 05.2023
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Notarized documents for home equity loan signings.
Education
Utah Valley University
Orem, UT 08.2023 -
Skills
Customer Service
Financial Transactions
Notary Public
Federal Banking Regulation Knowledge
Account Management
Proficient in Excel
Certification
Notary Public - Commission No. 725226
Timeline
Member Service Representative
Utah Community Credit Union
06.2024 - Current
Assistant Manager
Marco's Pizza
08.2023 - 05.2024
Utah Valley University
08.2023 -
Consumer Loan Originator
America First Credit Union
08.2021 - 05.2023
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