Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chance Rogers

Leesville

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

18
18
years of professional experience

Work History

Operations Manager

Decker Towing
12.2023 - 07.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed equipment to achieve timely and accurate delivery of services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Lead Driver & Manager

Bar 'S' Towing & Recovery
06.2006 - 05.2020
  • Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
  • Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
  • Improved customer satisfaction ratings by providing timely service and prompt communication with clients.
  • Effectively managed time-sensitive services, prioritizing tasks based on urgency and importance to client satisfaction.
  • Maintained a clean driving record, adhering to all safety regulations and company policies.
  • Served as an ambassador for the company brand during interactions with customers, vendors, and members of the public while on the road.
  • Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Managed and motivated employees to be productive and engaged in work.

Education

No Degree - Business Management

McNeese State University
Lake Charles, LA

High School Diploma -

Leesville High School
Leesville, LA
05-2002

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Decision-making
  • Staff training
  • Staff management
  • Client relationships

Timeline

Operations Manager

Decker Towing
12.2023 - 07.2024

Lead Driver & Manager

Bar 'S' Towing & Recovery
06.2006 - 05.2020

No Degree - Business Management

McNeese State University

High School Diploma -

Leesville High School
Chance Rogers