Chance Schmidt
Jefferson,Texas
Summary
Results-driven professional with strong customer relationship management skills. Proven ability to enhance customer satisfaction and streamline operations through effective communication and problem-solving.
Overview
2027
2027
years of professional experience
Work History
Owner/Operator
Kwik Kar Oil And Lube
2022 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on proper oil change procedures and safety protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed marketing strategies to attract new customers and promote services effectively.
- Oversaw financial transactions, ensuring accuracy in billing and cash handling processes.
- Evaluated employee performance, providing constructive feedback to enhance team productivity.
- Streamlined workflow processes, improving service times while maintaining quality standards.
- Built strong relationships with customers, fostering loyalty through exceptional service experiences.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Co-Owner
Impact Fusion International
2015 - Current
- Developed and implemented business strategies to enhance operational efficiency.
- Established strong vendor relationships to optimize supply chain management.
- Led team training initiatives, improving staff performance and engagement.
- Analyzed market trends to identify growth opportunities and inform product development.
- Coordinated marketing campaigns, increasing brand visibility and outreach efforts.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
Assistant Manager
Deer Run Ranch
2013 - Current
- Supported daily operations by coordinating staff schedules and ensuring adequate coverage.
- Assisted in training new employees on standard operating procedures and safety protocols.
- Assisted in daily ranch operations, ensuring efficient animal care and facility maintenance.
- Supported inventory management by tracking feed and equipment supplies for optimal usage.
- Implemented best practices for animal health monitoring, contributing to improved herd well-being.
- Evaluated performance of ranch systems, identifying areas for process improvements and cost savings.
- Streamlined reporting processes for livestock health assessments, ensuring timely updates and compliance with regulations.
- Increased overall productivity with regular maintenance of ranch equipment and facilities.
- Conducted market research to identify emerging trends in agriculture that could potentially benefit ranch operations.
- Optimized pasture rotations based on livestock nutritional requirements and available resources.
- Ensured animal welfare, monitoring their well-being and addressing any health concerns promptly.
- Improved herd health by implementing preventive measures and administering routine vaccinations.
Sales Associate Manager
Trinity Industries
2012 - 2013
- Led sales team to achieve quarterly targets through effective training and mentorship.
- Developed and implemented strategies to enhance customer engagement and satisfaction.
- Analyzed market trends to identify new business opportunities and drive revenue growth.
- Coordinated inventory management, ensuring optimal stock levels and timely replenishment.
- Streamlined sales processes, reducing turnaround time for customer inquiries and orders.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed client rapport for better customer satisfaction and repeat business.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Bachelor of Arts - Mass Communication
East Texas Baptist University
Marshall, TX2012
Associate of Science - Telecommunications
Bossier Parish Community College
Bossier City, LA2007
Skills
- Strategic business planning
- Strong customer relationship management
- Proven sales experience
- Coordination of everyday operational activities
- Experience in family business operations
- Skilled in effective communication and media practices
- Sales negotiation
- Relationship management
- Customer service
- Problem-solving skills
Timeline
Owner/Operator
Kwik Kar Oil And Lube
2022 - Current
Co-Owner
Impact Fusion International
2015 - Current
Assistant Manager
Deer Run Ranch
2013 - Current
Sales Associate Manager
Trinity Industries
2012 - 2013
Bachelor of Arts - Mass Communication
East Texas Baptist University
Associate of Science - Telecommunications
Bossier Parish Community College