Summary
Overview
Work History
Education
Skills
Timeline
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Chancellor Leftridge

Las Vegas,NV

Summary

Highly skilled Sales Associate and Manager with a strong sense of ownership and initiative. Proficient in technical support, including internet troubleshooting and computer hardware. Known for quick decision-making and rapid skill acquisition, I uphold superior customer service standards and consistently deliver exceptional results in collaborative environments.

Overview

6
6
years of professional experience

Work History

Inbound Call Center Representative

Cox Communications
Las Vegas, NV
08.2023 - 08.2024
  • Proactive and customer-centric professional, I adeptly navigate the intricacies of residential products and services. As well as, adept in strategically promoting and marketing to amplify inbound customer engagement. Renowned for my rapid resolution of customer concerns and inquiries, I ensure clientele are well-versed in the latest solutions.
  • Recommended upgrades or additional features that could enhance user experience.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Provided training sessions on new features available on company website.
  • Developed comprehensive knowledge of company's products in order to provide accurate information to customers.
  • Processed orders, forms, applications, and requests accurately and efficiently.

Sales Representative

Victra Verizon
Las Vegas, NV
06.2021 - 07.2023
  • Notable Achievements:- Rookie of the Year for exceptional sales performance and customer service excellence.
  • Spearheaded a team training initiative, enhancing operational efficiency and customer engagement.
  • Customer Engagement- Guided customers through product selection with insightful advice and expertise.
  • Mentored new associates in transaction management and customer service excellence.
  • Merchandising & Sales- Curated engaging merchandise displays to optimize sales and manage inventory levels.
  • Employed advanced sales techniques to educate customers, fostering informed purchasing decisions.
  • Collaborated with team members to surpass daily sales objectives.
  • Maintained up-to-date product knowledge, fueling effective sales and promotional strategies.
  • Inventory & Operations- Executed inventory counts, maintaining precise records and identifying discrepancies.
  • Orchestrated inventory logistics, ensuring seamless stocking and order fulfillment.

Team Manager

Burger King
Las Vegas, NV
12.2018 - 06.2021
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Education

High School Diploma -

Centennial High School
Las Vegas, NV
05.2018

Skills

  • Sales Mastery
  • Staff development
  • Issue and conflict resolution
  • collaborative Teamwork
  • Merchandising knowledge
  • Cash handling accuracy
  • Inventory control procedures
  • Negotiation proficiency
  • Attentive Listening
  • Reliable and punctual
  • Efficient Multitasking
  • Time Management
  • Stocking and Receiving
  • Store Opening and Closing
  • Order Processing
  • Customer Service
  • Merchandising Knowledge
  • POS Expertise
  • Upselling Techniques
  • Digital and Physical Counts
  • Recording Shipments
  • Discrepancy Investigation
  • Product Labeling
  • Supply Restocking
  • Staff Training
  • Performance Evaluations
  • Dynamic Leadership

Timeline

Inbound Call Center Representative

Cox Communications
08.2023 - 08.2024

Sales Representative

Victra Verizon
06.2021 - 07.2023

Team Manager

Burger King
12.2018 - 06.2021

High School Diploma -

Centennial High School

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Chancellor Leftridge