Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Chancity Rhoden-Bowers

Hamilton

Summary

Proven expertise in handling and sorting mail with a strong background in customer service, demonstrated during my tenure at the U.S. Postal Service Office. Excelled in team collaboration and problem-solving, ensuring efficient mail delivery and high customer satisfaction. Skilled in machine operation and safety protocols, I significantly contributed to streamlining operations and enhancing workplace productivity.

Dependable Employee offering 27 years of expertise in mailing letters and packages to recipients all over world. Highly attuned to customers' varying needs with success in achieving sales and customer satisfaction targets. Skilled in managing fluctuating workloads in production-driven settings.

Overview

27
years of professional experience

Work History

U.S. Postal Service Office

Mail Handler
01.2024 - Current

Job overview

  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.

U.S. Postal Service Office

Mail Clerk
06.2002 - 01.2024

Job overview

  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Assisted customers with inquiries, providing prompt and knowledgeable responses to resolve any issues or concerns.

U.S. Postal Service Office

City Mail Carrier
04.1998 - 06.2002

Job overview

  • Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
  • Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
  • Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Education

Borough of Manhattan Community College
New York, NY

Associate of Arts from Liberal Arts And Sciences

University Overview

Skills

  • Handling and sorting mail
  • Team collaboration
  • Problem-solving skills
  • Workplace safety
  • Machine operation
  • Retail sales
  • Customer service
  • Product knowledge

Interests

  • Regularly practice mindfulness and meditation for overall wellness
  • High-Intensity Interval Training
  • Hiking
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Mail Handler
U.S. Postal Service Office
01.2024 - Current
Mail Clerk
U.S. Postal Service Office
06.2002 - 01.2024
City Mail Carrier
U.S. Postal Service Office
04.1998 - 06.2002
Borough of Manhattan Community College
Associate of Arts from Liberal Arts And Sciences

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Chancity Rhoden-Bowers