Summary
Overview
Work History
Education
Skills
reviews
Timeline
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Chanda Hittepole

Chanda Hittepole

Columbus,OH

Summary

Enthusiastic , adaptable, and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of time management and problem solving by working 15years in Hospitality. Motivated to learn, grow and excel in my career goals. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

15
15
years of professional experience

Work History

Leasing Agent

Ardent Communities
Columbus , OH
02.2021 - Current
  • Leased up 6 different Sites, New Lease ups and Existing Sites.
  • closing ratio is 150%
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Increased occupancy through dynamic marketing initiatives.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.

Head Bartender

The Vault
Columbus, OH
01.2009 - Current
  • Tended bar at special events and directed the team to provide exceptional service for weddings, business meetings and society gatherings
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Kept bar presentable and well-stocked to meet all customer needs
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
  • Followed alcohol awareness procedures for prevention of intoxicated guests
  • Trained multiple new bartenders on all aspects of the job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.

Team Trainer

Golden Corral
Grove City, OH
01.2010 - 01.2018
  • Maintained current knowledge of all team position requirements
  • Set positive examples for team members by providing high-quality, efficient service
  • Delivered feedback to decision-makers regarding employee performance and training needs
  • Demonstrated new products, procedures and techniques to employees
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Greeted all customers with a smile and provided friendly service to professionally handle every need
  • Trained other employees in customer service, food safety and performance requirements.

Education

Apollo Career Center
01.2005

Completion of Certificate -

ABC Bartending
01.2009

Aveda Cosmetology
01.2012

Skills

  • Record keeping
  • Business partnerships
  • Property amenities
  • Background checks
  • Sales and marketing aptitude
  • Event planning
  • Issue escalation
  • Application processing
  • Property tours
  • Sales and marketing
  • Knowledge of leasing and market conditions
  • Fair housing mandates
  • Decision-making

reviews

Hittepole

 A FEW OF MY GOOGLE REVIEWS-

  • Kim Riley Moving to Brynwood Reserve in Canal Winchester- When you say outstanding customer service, Chanda’s name is at the top of the list. She personable, professional and most of all responsive. Ardent can be proud to have a top-notch individual representing their company. Thank you for your service, you are appreciated!
  • Alpha DIALLO Chanda is the greatest asset this place has If you are interested in moving to the Canal contact Chanda
  • Andre Rubiano Chanda is the greatest asset this place has. If you are interested in moving to the Canal Winchester area she is the one to talk to!
  • Erin Taylor Chanda and Kate at Lincoln Pointe are wonderful! Was looking for a place somewhat last minute and Chanda was gracious enough to show me several different options in a quick efficient manner! Kate was amazing with getting all the paperwork going and getting me into my new apartment ASAP! Complex is very clean and welcoming, not to mention free espresso! I thank the both of you very much and am very happy to be a part of the community! Thank you!!!
  • Taylynn Rockhold My boyfriend & I moved in the beginning of December and love it so far! Chanda and Kate have been willing to help us with anything we have needed which is making this new transition for us easier! The staff is always welcoming during lobby hours and addresses any issues that arise promptly.
  • Srinivas Maringanti I was moving from out of state but it was a seamless experience made by Chanda and Layla right from signing up my lease to move in to the unit as of this week. I have to bother calling them several times from my end for various reasons but with no hesitations they have been always there to assist, understanding my situation. Really have to thank both for their patience and willingness to help the residents.
    Apartments are brand new and really nice closer to highway, schools and other amenities. Only drawback I have seen since I moved are the parking spaces where there are no dedicated lots assigned to units due which we need to check our luck on how close or far we may find one if we have to park. I’m only worried when it comes to winter but hoping the community is thinking about it and of course there are detached garages to chose from.
    Overall I’m loving it so far!!!

Timeline

Leasing Agent

Ardent Communities
02.2021 - Current

Team Trainer

Golden Corral
01.2010 - 01.2018

Head Bartender

The Vault
01.2009 - Current

Apollo Career Center

Completion of Certificate -

ABC Bartending

Aveda Cosmetology

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Chanda Hittepole