Madeleine Patterson
San Marcos
Summary
Proactive professional with a large variety of experience in different fields. Skilled in professionalism, communication, marketing, operational efficiency, leadership, and training.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Leasing Agent
Asset Living
San Marcos
01.2025 - Current
- Assisted prospective tenants with property tours and rental inquiries.
- Managed lease documentation and ensured compliance with company policies.
- Developed promotional materials to attract new residents to the community.
- Coordinated move-in processes and welcomed new residents to the property.
- Maintained accurate records of tenant applications and lease agreements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Provided excellent customer service to enhance tenant satisfaction and retention.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Facilitated communication between tenants and maintenance staff for service requests.
- Inspected vacant units and ensured they were ready for showings.
- Maintained a professional attitude when dealing with difficult situations or customers.
Bartender, Server
Captain Pete's Boathouse
Lago Vista
03.2024 - 08.2025
- Mixed cocktails and served drinks to customers efficiently.
- Maintained bar cleanliness and organized supplies for smooth operations.
- Assisted customers with drink selections and provided excellent service.
- Trained new bartenders on drink preparation and customer service standards.
- Monitored inventory levels and restocked bar supplies as needed.
- Collaborated with kitchen staff to ensure timely food and drink delivery.
- Handled cash transactions and processed payments accurately at the register.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Balanced daily registers and generated sales reports for management.
- Completed day-to-day duties accurately and efficiently.
Kitchen Lead, Server, Bartender
Rosati's Authentic Chicago Pizza
Cedar Park
03.2021 - 12.2024
- Supervised kitchen staff to ensure smooth daily operations.
- Trained new employees on food preparation and safety protocols.
- Managed inventory levels to maintain product availability and quality.
- Coordinated meal preparation to meet customer demand during peak hours.
- Collaborated with management on menu updates and seasonal offerings.
- Enforced cleanliness standards to comply with health regulations.
- Implemented efficient workflow processes to enhance kitchen productivity.
- Resolved customer complaints promptly and professionally.
- Reviewed employee performance evaluations to identify areas for improvement.
- Adjusted prep sheet for proper production on each shift, communicating adjustments to kitchen team.
- Organized kitchen staff shifts and coordinated daily tasks for efficient workflow.
- Trained and mentored kitchen staff on cooking techniques and best practices.
- Provided exceptional customer service to ensure a positive dining experience.
- Managed order accuracy and timely delivery to guests.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Handled cash transactions and processed payments efficiently.
Server and Dishwasher
Baker's Bar and Grill
Lago Vista
02.2019 - 03.2020
- Provided excellent customer service to enhance dining experiences.
- Managed food and beverage orders efficiently for timely delivery.
- Collaborated with kitchen staff to ensure order accuracy and quality.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted kitchen staff by transporting clean dishes back to food preparation areas.
- Sorted and stacked dishes, utensils, and cookware for efficient washing.
- Maintained organized work area to ensure smooth workflow during busy shifts.
Education
Bachelor of Arts - Political Science
Texas State University
San Marcos, TX05-2027
High School Diploma -
Lago Vista High School
Lago Vista, TX05-2023
Skills
- Communication skills
- Problem solving
- Time management
- Conflict resolution
- Customer service
- Event planning
- Sales and marketing aptitude
- Goal-oriented mindset
- Record keeping
- Staff management
- Training and mentoring
- Team building
- Social media marketing
- Phone and email etiquette
- Critical thinking
- Memory retention
- Strong multitasking
Certification
TABC Certification
References
References available upon request.
Timeline
Leasing Agent
Asset Living
01.2025 - Current
Bartender, Server
Captain Pete's Boathouse
03.2024 - 08.2025
Kitchen Lead, Server, Bartender
Rosati's Authentic Chicago Pizza
03.2021 - 12.2024
Server and Dishwasher
Baker's Bar and Grill
02.2019 - 03.2020
Bachelor of Arts - Political Science
Texas State University
High School Diploma -
Lago Vista High School