Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chanda Robinson

Victorville,CA

Summary

Technically Sophisticated Healthcare IT Specialist with 14 years of Epic experience and system project support and 20+ years Healthcare Industry experience.

Overview

22
22
years of professional experience

Work History

HIM Analyst | 3M 360 Sys Admin

TEKsystems, Beth Israel Lahey Health
Burlington, MA
04.2024 - Current
  • Managed and executed updates, server maintenance, and troubleshooting for the 3M 360 Encompass system. Regularly monitored system performance, applied patches, and resolved technical issues to maintain optimal functionality and minimize downtime.
  • Collaborated closely with project team members, including business users, analysts, and programmers, to address complex challenges. Facilitated effective communication and teamwork to develop and implement innovative solutions, ensuring project success and alignment with organizational goals.
  • Actively participated in identifying and resolving issues, playing a key role in the problem-solving process.
  • Display a deep understanding of epic coding, abstraction, and CDI interfaces within 3M systems.
  • Assisted in creating user groups and configuring rights as part of the implementation process.
  • Generated system admin reports and resolved reporting issues.
  • Managed and maintained worklists.
  • Troubleshot HL7 message issues.
  • Conduct in-depth analysis of existing HIM workflows and processes within the Epic EHR system to identify opportunities for optimization and enhancement.
  • Design and implement solutions to improve efficiency, accuracy, and the overall user experience, ensuring seamless integration with existing workflows.
  • Optimize coding workqueues to streamline operations and reduce processing time, leading to improved accuracy and efficiency.
  • Build and update coding dashboards to provide real-time insights, supporting data-driven decision-making and performance monitoring.
  • Develop and maintain report and print groups, including new builds and updates, to ensure accurate and timely documentation and reporting.
  • Create and support ROI (Release of Information) document templates and workqueues, enhancing the management and processing of requests.
  • Handled break/fix issues for all HIM Modules

3M 360 Sys Admin | Epic HIM Analyst

TEKsystems, Multicare Health System
Tacoma, WA
03.2023 - 04.2024
  • Implemented 3M 360 Encompass Audit Expert System- Pre-Bill Review
  • 360 Server Maintenance and troubleshooting
  • Collaborated extensively within project team, comprising both business users and fellow analyst/programmers. Played an integral role in identifying and addressing challenges, actively contributing to the problem-solving and resolution initiatives.
  • demonstrate a profound comprehension of the intricacies behind epic coding, abstraction, and CDI interfaces in conjunction with 3M systems.
  • assisted with creating user groups and right sets as part of the implementation process.
  • Run system Admin reports and troubleshooting reporting issues
  • Worklists setup and maintenance
  • HL7 message troubleshooting
  • Analyze existing HIM workflows and processes to identify areas for improvement and optimization within the Epic EHR system. Propose and implement solutions that enhance efficiency, accuracy, and user experience.
  • Coding Workqueue Optimization
  • Report and Print group updates and new build
  • Coding Dashboard build
  • ROI Doc Template, Work queue build, and support
  • Handled break/fix issues for all HIM Modules

Epic HIM Analyst

CSI Companies Consulting, Advent Health
Orlando, Florida
06.2022 - 03.2023
  • HIM Upgrade build and Go-live/ Post Go-live support
  • Rebuilt coding workqueues and helped to develop new coding workflows
  • Worked on maintenance tasks for client
  • Worked on system modifications
  • Helped Mentor newly certified analysts
  • Worked ticket backlog to help facilitate a quicker turnaround time for troubleshooting and resolving reported issues
  • Provided integrated testing support
  • Coding Workqueue Optimization
  • Report and Print group updates and new build
  • Coding Dashboard build
  • ROI Doc Template, Work queue build, and support
  • Handled break/fix issues for all HIM Modules
  • Supported Dolbey CAC application
  • Support 3M (CRS) application
  • Performed Nova note review
  • Assisted with DRG and Procedure codes imports into Epic
  • Assisted with quarterly and annual code set and regulatory update

System Analyst/ Epic HIM Analyst Coding

Santa Rosa Consulting, West Virginia University Medicine, Encompass
Morgantown, West Virginia
10.2021 - 07.2022
  • Performed system build within 360 Encompass, Profee and Single Path coding Implementations, troubleshooting system issues, Interface build
  • Provider database maintenance
  • 360 Server Maintenance and troubleshooting
  • Worklist build, user management
  • Participated on project team with business users and other analyst/programmers and assisted in problem and resolution activities
  • In-depth understanding of how Epic Coding and abstracting interfaces with 3M
  • Over 12 years of Epic HIM Coding build experience as well as CDI build experience
  • In-depth understanding of coding operations workflows
  • Assisted with creating user groups and rights sets as part of the implementation process
  • Setup roles, assign reports, and associate users to managers
  • Perform manual file loads for Profee Providers and maintain provider file in 3M
  • Management CAC documents, configuration, and setup
  • Upload and maintain clinic locations
  • Performed worklist review and build
  • Performed 0270 Table updates and load into 3M
  • Maintain and update provider table within 3M
  • Add custom edits, pseudo codes, and config system settings for professional coding
  • Monitor system queues, processes, and perform message searches and troubleshooting in 3M Healthshare Utility
  • Running System Admin reports and troubleshooting reporting issues
  • Worklist setup and maintenance
  • HL 7 interface message troubleshooting

Data Integrity/ Epic Identity Analyst

Vaco Consulting, Trinity Health System
Ann Arbor, Michigan
10.2021 - 04.2022
  • Resolved patient duplicates and overlays via duplicate patient work queues
  • Performed merges and unmerges
  • Resolve HL7 interface errors related to duplicate patient records
  • Assisted in identifying and creating patients from EMPI data from legacy medical records systems to match into the Trinity Health EHR
  • Meet and maintain established accuracy and productivity goals per departmental policies
  • Completed other duties and projects as assigned, including but not limited to, assisting with other projects as needed, and attending required staff meetings and educational sessions
  • Proactively and independently solve problems.

3M 360 Encompass Sys Admin | Epic HIM Analyst

Cedar Sinai Medical Center
05.2008 - 10.2021
  • Work within timeline and resource constraints provided by the Project Manager
  • Work collaboratively with Systems Analyst to develop designs, mockups and prototypes
  • Provide ongoing communication with users, managers, corporate directors and vendors to assure support and current initiatives
  • Identify opportunity for process/system improvements by adopting new Epic functionality
  • Informed of new release feature/functionality, changes/revisions that impact the operation
  • Develop strong relationships with end user communities, customers and business partners
  • Builds detailed specifications into the application and prepares product for testing environment
  • Analyzes, maps, and documents current and future workflow processes
  • Analyze new functionality within new application releases
  • May interface with end-user/business owner as needed
  • Provided first and second level support for 3M, M
  • Mmodal, Onbase, Epic, Manage incidents and service requests
  • Guided project as lead analyst for 3M 360 Encompass brand new system implementation for the entire health system
  • Lead Analyst working on Epic Simple Visit Coding (SVC); implement a half dozen specialties which processed (auto coded) over 350,000 thousand accounts
  • This translated to over $200 million in claims generation in a 6-month period
  • This implementation relieved 8.5 dedicated FTEs
  • Provided first- and second-level system technical support for 3M CAC, M
  • Modal, OnBase, Epic Resolute HB, SMART, and 3M Softmed
  • Responded to and resolved incidents and service requests via ServiceNow.

Business Systems Analyst

05.2003 - 05.2008
  • Researched and analyzed information to support business operations; presented findings to direct supervisor or project leader
  • Prepared reports and performed data workflow analysis acting as liaison between the customer and the technical teams
  • Provided project management support
  • Established best practices and provided input on current practice improvements
  • Developed recommendations to solve operational problems and issues.

Education

Bachelor of Science - Information Technology

American InterContinental University

3M 360 Encompass System Administrator, Epic Coding And Abstracting, ROI, Deficiency Tracking -

Certifications

Skills

  • TECHNICAL PROFICIENCIES
  • Platforms:
  • UNIX, Windows, Citrix
  • Tools:
  • Epic HIM
  • EpicCare Inpatient
  • EpicCare ADT
  • EpicCare Radiant
  • EpicCare Reporting
  • EpicCare Security
  • EpicCare Interfaces
  • Epic Resolute HB
  • Epic Identity
  • 3M HDM
  • 3M 360 Encompass CAC
  • 3M 360 Encompass Audit Expert
  • 3M 360 Encompass Pro-Fee
  • Dolby CAC
  • IBM Initiate
  • OnBase
  • Ensemble
  • ServiceNow
  • SMART

Timeline

HIM Analyst | 3M 360 Sys Admin

TEKsystems, Beth Israel Lahey Health
04.2024 - Current

3M 360 Sys Admin | Epic HIM Analyst

TEKsystems, Multicare Health System
03.2023 - 04.2024

Epic HIM Analyst

CSI Companies Consulting, Advent Health
06.2022 - 03.2023

System Analyst/ Epic HIM Analyst Coding

Santa Rosa Consulting, West Virginia University Medicine, Encompass
10.2021 - 07.2022

Data Integrity/ Epic Identity Analyst

Vaco Consulting, Trinity Health System
10.2021 - 04.2022

3M 360 Encompass Sys Admin | Epic HIM Analyst

Cedar Sinai Medical Center
05.2008 - 10.2021

Business Systems Analyst

05.2003 - 05.2008

Bachelor of Science - Information Technology

American InterContinental University

3M 360 Encompass System Administrator, Epic Coding And Abstracting, ROI, Deficiency Tracking -

Certifications

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Chanda Robinson