Chanda Washington
Mobile,Alabama
Summary
Customer-oriented Store Manager offering over 25 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
27
27
years of professional experience
Work History
Store Director
Academy Sports and Outdoors
Mobile, AL
03.2022 - Current
- Fostered healthy team environments to promote collaboration and boost productivity.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Assistant Store Manager /Sales Manager
Academy Sports and Outdoors
Mobile, AL
06.2019 - 03.2022
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Sales Executive
Spot-On Data
Mobile, AL
10.2018 - 06.2019
- Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
- Created and delivered in-depth sales presentations to potential customers.
- Developed and implemented new sales strategies to update product lines.
Store Manager
Michaels Companies Inc.
Mobile, AL
06.2008 - 10.2018
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
Owner/Operator
Ambiance Custom Framing and Gallery
Luling, LA
08.2006 - 06.2008
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Store Manager
Michaels Companies Inc.
Baton Rouge And Harahan, LA
10.1996 - 08.2006
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Hired, trained, evaluated performance and enforced disciplinary actions for associates.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
Skills
- Focus and Follow-Through
- Customer relations
- Customer Service
- Merchandising
- Workforce Management
- Leadership development
- Issue resolution
- Sales Techniques
- Driving business growth
- Sales leadership
Timeline
Store Director
Academy Sports and Outdoors
03.2022 - Current
Assistant Store Manager /Sales Manager
Academy Sports and Outdoors
06.2019 - 03.2022
Sales Executive
Spot-On Data
10.2018 - 06.2019
Store Manager
Michaels Companies Inc.
06.2008 - 10.2018
Owner/Operator
Ambiance Custom Framing and Gallery
08.2006 - 06.2008
Store Manager
Michaels Companies Inc.
10.1996 - 08.2006