April Marchand
Ellet,OH
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
9
9
years of professional experience
Work History
Store Director
F.W. Albrecht Grocery Co.
Norton, Ohio
03.2021 - Current
- Managed team of 95 cashiers and floor staff.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Boosted revenue by developing and deploying strategies to effectively improve operations.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Utilized information technology to record sales figures, for data analysis and forward planning.
- Assessed newly unpacked merchandise and instructed department heads to add to display cases and displays.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reported to district manager regarding store and staff issues, financial goals and sales.
Grocery Manager
F.W. Albrecht Grocery Co.
North Canton, OH
01.2020 - 03.2021
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Performed key tasks to promote inviting grocery store appearance.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Orchestrated performance-oriented environment by closely supporting team members.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Managed team of 30 staff in various departments generating more than $250,000 in monthly revenue.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Perishables Manager
F.W. Albrecht Grocery Co.
Akron, Ohio
10.2013 - 01.2020
- Coordinated product rotation according to expiration date and quality parameters.
- Managed department personnel, performance management, training and workflow planning.
- Implemented computerized inventory tracking system, completed departmental documentation and kept precise records to meet customer needs.
- Oversaw accurate and timely receipt of perishable products.
Head Cashier
F.W. Albrecht Grocery Co.
Kent, Ohio
04.2018 - 09.2018
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed and resolved differences between accounting information and cash drawer.
- Analyzed purchases for signs of fraud.
- Oversaw group of 30 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
Manager Trainee
F.W. Albrecht Grocery Co.
Ellet, Ohio
03.2013 - 10.2013
- Explained services and products to customers in friendly and engaging way.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Effectively supervised staff of 150 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Managed overstocking, restocking and inventory control procedures during second shift.
Education
High School Diploma -
Ellet High School
Akron, OH06.2004
Skills
- Budget Control
- Supplier Monitoring
- Finance and Accounting Oversight
- Assignment Delegation
- Staff Scheduling
- Decision Making
- Team Leadership
- Focus and Follow-Through
- Business Leadership
- Customer Relations
Timeline
Store Director
F.W. Albrecht Grocery Co.
03.2021 - Current
Grocery Manager
F.W. Albrecht Grocery Co.
01.2020 - 03.2021
Head Cashier
F.W. Albrecht Grocery Co.
04.2018 - 09.2018
Perishables Manager
F.W. Albrecht Grocery Co.
10.2013 - 01.2020
Manager Trainee
F.W. Albrecht Grocery Co.
03.2013 - 10.2013
High School Diploma -
Ellet High School