Results-driven management analyst with expertise in strategic planning and stakeholder engagement. Known for leveraging data analysis to inform decision-making and enhance program effectiveness, contributing to successful project execution and organizational growth.
Overview
26
26
years of professional experience
Work History
Community Planning and Develop Management Analyst
U.S. Department of Housing and Urban Development
Washington, United States
03.2021 - 10.2025
Acted as an expert advisor and program/project lead for analysis and planning activities within CPD.
Analyzed data, prepared communications for leadership, organized virtual activities for Public Service Recognition Week, and collaborated with leadership to address feedback and support project initiatives.
Identified, developed, and implemented multiple projects while conducting strategic research with qualitative and quantitative analysis to enhance development programs for CPD
Prepared and presented strategic reports, decision briefs, responses to queries, justifications, and background papers on the technical aspects in areas of expertise and assignment.
Developed and managed program project deliverables and strategies.
Plans and organizes multiple regional conferences for leadership to discuss upcoming next steps for the year from cradle to grave.
Coaches journeyman-level across multiple HUD offices to include (CPD, Housing, and PIH) employees in the Hiring Process and Performance Management.
Provided policy guidance to management and employees while addressing discrepancies and coordinating new initiatives with leadership.
Collaborated with agency broadcasting team to orchestrate live broadcasts, enabling virtual access for users and ensuring seamless content production and communication during events.
Recognized for efforts in creating a safe and non-discriminatory workplace and enhancing workforce engagement and special emphasis groups.
Honored with Coin of Excellence for outstanding service in the Office of Community Planning and Development.
Developed reports assessing program effectiveness and resource allocation to inform strategic decision-making.
Coordinated cross-departmental efforts to streamline project implementation.
Facilitated training sessions for staff on compliance and best practices.
Collaborated with external partners to enhance community outreach efforts.
Presented findings to senior management for strategic decision-making.
Monitored performance metrics against established standards and benchmarks.
Analyzed customer feedback surveys to identify trends in customer service issues.
Performed quality assurance reviews of departmental activities.
Developed management structure plans that defined hiring and recruitment needs by outlining necessary skills and competencies for each employment level.
Identified opportunities for process automation through technology upgrades.
Researched and led investigations into various areas to drive improvements and devise new processes.
Drafted recommendations for policy changes based on research results.
Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
Interpreted, evaluated, and interrelated research data and developed integrated business analyses and projections for incorporation into strategic decision-making.
Served in Office of Public and Indian Housing - Resource Management Division, overseeing housing initiatives.
Analyzed housing policies and programs for effectiveness and compliance.
Enhanced administrative services for Office of Public Housing Voucher Programs, improving performance management and recruitment strategies.
Developed strategic recommendations to improve urban development initiatives.
Monitored performance metrics against established standards and benchmarks.
Evaluated program outcomes to ensure alignment with organizational goals.
Developed and implemented procedures to streamline operations, increasing efficiency in daily tasks.
Developed job analysis tools and drafted vacancy announcements to streamline hiring processes.
Drafted Standard Operating Procedures and Mandatory Technical Qualifications to facilitate leadership roles within PIH.
Delivered training for agency-wide Management Training Program, emphasizing Performance Management and team building.
Collaborated with stakeholders to gather data and inform decision-making processes.
Provided technical support in the development of strategic planning initiatives.
Developed management structure plans to shape hiring and recruitment processes by defining required skills and competencies for each employment level.
Conducted one-on-one reviews for individual managers, producing performance reports and offering targeted corrective recommendations to support development.
Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
Office Administrator
U.S. Department of Housing and Urban Development
Washington, United States
07.2015 - 01.2021
Office of Public Housing and Housing Voucher Programs
Developed and implemented standard operating procedures (SOPs) for administrative staff, enhancing operational consistency and effectiveness.
Collaborated with team members to streamline office processes, improving communication and workflow.
Managed correspondence in HUD CTS and FMS systems, ensuring clear communication across OPHVP.
Created and maintained SharePoint database for secure correspondence management, ensuring organizational compliance.
Analyzed data trends using Microsoft Office tools including Access and Excel, enhancing decision-making processes.
Office Assistant/Program Assistant
NAI Personnel, Inc.
Washington, United States
11.2013 - 07.2015
Delivered comprehensive administrative support to Deputy Assistant Secretary, managing time-sensitive and confidential materials effectively.
Collaborated with staff on projects, leveraging problem-solving skills to streamline office operations.
Tracked correspondence in HUD CTS and FMS systems, enhancing communication flow for OPHVP.
Built strong relationships with various offices, ensuring compliance with federal laws and policies in Housing Voucher Programs.
Conducted thorough research and data analysis using Microsoft Office tools to identify trends and inform decision-making.
Management Analyst
National Council on Disability (NCD)
Washington, United States
04.2013 - 11.2013
Compiled and analyzed data for project reports, providing clear insights for informed decision-making.
Implemented process improvement strategies that enhanced organizational efficiency.
Managed project documentation and developed templates, streamlining future project processes.
Collaborated with Director of Administration on project management, coordinating efforts for successful event planning and property management.
Conducted briefings and participated in strategic meetings with NCD managers to ensure alignment with project objectives.
Corporate Retail Sales Consultant
AT&T Mobility
Charlotte, United States
06.2007 - 04.2013
Established and nurtured client relationships, following up on leads from field activities to maximize conversions.
Prepared action plans and presentations targeting new business opportunities to drive sales growth.
Developed targeted sales materials, ensuring product knowledge and safeguarding proprietary client information to enhance client engagement.
Communicated product and service opportunities to enhance collaboration and drive innovation across teams, leading to improved project outcomes.
Conducted analysis of customer satisfaction in DC Market, achieving a 45% increase in three months.
Director of Group Home Living/Case Manager/Qualified Professional
Family Support Services, Inc.
Charlotte, United States
05.2007 - 11.2007
Oversaw operations of six residential facilities, implementing strategies that reduced employee turnover by 35%.
Liaised between provider agency and local management entity, enhancing communication and collaboration.
Maintained client records and progress reports, ensuring adherence to organizational compliance standards.
Delegated responsibilities and managed project timelines, ensuring timely completion of initiatives.
Conducted candidate interviews and facilitated background checks, streamlining hiring process.
Long-Term Substitute Teacher
Charlotte Mecklenburg Schools
Charlotte, United States
08.2005 - 06.2007
Developed and implemented lesson plans, incorporating feedback to enhance curriculum delivery and foster greater student engagement.
Facilitated math coursework for SPED students, applying diverse instructional techniques to increase engagement and accommodate various learning styles.
Managed classroom behavior, establishing a disciplined and safe learning environment that encouraged effective student learning.
Supervised large group activities, providing targeted academic support and enrichment for students with diverse learning needs.
Collaborated with school social workers and lead teachers to develop and update IEPs, ensuring alignment with student progress and behavior.
Residential Counselor
United Treatment Facility
Charlotte, United States
06.2006 - 05.2007
Advocated for resident rights and assessed individual needs, tailoring support strategies to improve resident well-being within the residential environment.
Developed and implemented comprehensive treatment plans in collaboration with interdisciplinary teams.
Facilitated conflict resolution mediation and supervised daily activities, fostering a collaborative and supportive community.
Organized structured activities and outings that enhanced daily living skills and promoted social integration among at-risk adolescents.
Maintained accurate records of resident progress and significant events to ensure compliance with regulatory standards and improve overall care quality.
Communication Specialist/Dispatcher/Security Officer
Metro Special Police and Security
Charlotte, United States
12.2004 - 05.2006
Monitored radio communications with security personnel, ensuring their welfare and enhancing situational awareness for effective incident management.
Managed call center dispatch operations, allocating officers for incidents, emergencies, and service requests to ensure timely response.
Coordinated emergency evacuation procedures with external services, streamlining response efforts and ensuring safety during critical situations.
Documented incident details and maintained security activity logs to ensure accuracy in dispatch and response records.
Conducted equipment checks and updated logs to maintain operational readiness.
Emergency Department Certified Nursing Assistant/ Medical Records/ Receptionist
Carolinas Healthcare System
Charlotte, United States
08.1999 - 05.2004
Acted as initial point of contact for patients at Level 1 Trauma Center, streamlining triage process and managing walk-in overflow for enhanced patient flow.
Coordinated with medical staff, local police, and other units to facilitate patient admissions while managing front desk duties and phone calls, ensuring smooth operations.
Resolved patient concerns and complaints with empathy, enhancing patient experience and fostering positive relationships.
Monitored vital signs and assisted patients with daily living activities. prioritizing patient comfort and well-being.
Supported healthcare providers with administrative tasks including chart preparation and patient transport, streamlining workflow.
Education
Doctor of Philosophy - (Education) Organizational Leadership
Liberty University
Lynchburg, VA
05-2026
Master of Science - Business Administration
University of Phoenix
Charlotte, NC
01-2007
Bachelor of Science - Technical Management
DeVry University
Atlanta, GA
01-2005
Transfer Student - General Education
Norfolk State University
Norfolk, VA
High School Diploma -
Eastern Senior High School
Washington, DC
06-1995
Skills
Program Management
Project management
HR project management
Change Management
Stakeholder Engagement
Data Analysis
Analytical Reasoning
Policy Analysis
Research
Performance Management
Dispute resolution
Compliance
Privacy and Data Protection
Employee Engagement
Diversity Initiatives
Business Acumen
Strategic Planning
Agile
Kanban
Lifecycle project management
Process Improvement
Data Presentation
Report Writing
Microsoft Office suite
Federal Human Resources Management
Federal Staffing and Placement
Position Classification
HR certification
Critical Thinking
Problem Solving
Facilitation
Account Management
Strategic Planning
Report Writing
Accomplishments
Bronze Award - White House Recognition for Outstanding Community Service for AT&T
Coin of Excellence - U.S. Department of Housing and Urban Development (HUD)
Outstanding Performance - U.S. Department of Housing and Urban Development (HUD)
Received Top Performer - Overall Customer Satisfaction (DC Market) for AT&T
Timeline
Community Planning and Develop Management Analyst
U.S. Department of Housing and Urban Development
03.2021 - 10.2025
Public and Indian Housing Management Analyst
U.S. Department of Housing and Urban Development
01.2018 - 02.2021
Office Administrator
U.S. Department of Housing and Urban Development
07.2015 - 01.2021
Office Assistant/Program Assistant
NAI Personnel, Inc.
11.2013 - 07.2015
Management Analyst
National Council on Disability (NCD)
04.2013 - 11.2013
Corporate Retail Sales Consultant
AT&T Mobility
06.2007 - 04.2013
Director of Group Home Living/Case Manager/Qualified Professional
Family Support Services, Inc.
05.2007 - 11.2007
Residential Counselor
United Treatment Facility
06.2006 - 05.2007
Long-Term Substitute Teacher
Charlotte Mecklenburg Schools
08.2005 - 06.2007
Communication Specialist/Dispatcher/Security Officer
Metro Special Police and Security
12.2004 - 05.2006
Emergency Department Certified Nursing Assistant/ Medical Records/ Receptionist
Carolinas Healthcare System
08.1999 - 05.2004
Doctor of Philosophy - (Education) Organizational Leadership
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting
Operations & Deployment, Strategic Planning & Project Management at AMERICAN RED CROSSOperations & Deployment, Strategic Planning & Project Management at AMERICAN RED CROSS