Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Chanda M. Bethea, PhD

Chanda M. Bethea, PhD

District Heights,MD

Summary

Results-driven management analyst with expertise in strategic planning and stakeholder engagement. Known for leveraging data analysis to inform decision-making and enhance program effectiveness, contributing to successful project execution and organizational growth.

Overview

26
26
years of professional experience

Work History

Community Planning and Develop Management Analyst

U.S. Department of Housing and Urban Development
Washington, United States
03.2021 - 10.2025
  • Acted as an expert advisor and program/project lead for analysis and planning activities within CPD.
  • Analyzed data, prepared communications for leadership, organized virtual activities for Public Service Recognition Week, and collaborated with leadership to address feedback and support project initiatives.
  • Identified, developed, and implemented multiple projects while conducting strategic research with qualitative and quantitative analysis to enhance development programs for CPD
  • Prepared and presented strategic reports, decision briefs, responses to queries, justifications, and background papers on the technical aspects in areas of expertise and assignment.
  • Developed and managed program project deliverables and strategies.
  • Plans and organizes multiple regional conferences for leadership to discuss upcoming next steps for the year from cradle to grave.
  • Coaches journeyman-level across multiple HUD offices to include (CPD, Housing, and PIH) employees in the Hiring Process and Performance Management.
  • Provided policy guidance to management and employees while addressing discrepancies and coordinating new initiatives with leadership.
  • Collaborated with agency broadcasting team to orchestrate live broadcasts, enabling virtual access for users and ensuring seamless content production and communication during events.
  • Recognized for efforts in creating a safe and non-discriminatory workplace and enhancing workforce engagement and special emphasis groups.
  • Honored with Coin of Excellence for outstanding service in the Office of Community Planning and Development.
  • Developed reports assessing program effectiveness and resource allocation to inform strategic decision-making.
  • Coordinated cross-departmental efforts to streamline project implementation.
  • Facilitated training sessions for staff on compliance and best practices.
  • Collaborated with external partners to enhance community outreach efforts.
  • Presented findings to senior management for strategic decision-making.
  • Monitored performance metrics against established standards and benchmarks.
  • Analyzed customer feedback surveys to identify trends in customer service issues.
  • Performed quality assurance reviews of departmental activities.
  • Developed management structure plans that defined hiring and recruitment needs by outlining necessary skills and competencies for each employment level.
  • Identified opportunities for process automation through technology upgrades.
  • Researched and led investigations into various areas to drive improvements and devise new processes.
  • Drafted recommendations for policy changes based on research results.
  • Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
  • Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
  • Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
  • Interpreted, evaluated, and interrelated research data and developed integrated business analyses and projections for incorporation into strategic decision-making.
  • Undertook comprehensive project management duties, ensuring timely delivery of project objectives.

Public and Indian Housing Management Analyst

U.S. Department of Housing and Urban Development
Washington, United States
01.2018 - 02.2021
  • Served in Office of Public and Indian Housing - Resource Management Division, overseeing housing initiatives.
  • Analyzed housing policies and programs for effectiveness and compliance.
  • Enhanced administrative services for Office of Public Housing Voucher Programs, improving performance management and recruitment strategies.
  • Developed strategic recommendations to improve urban development initiatives.
  • Monitored performance metrics against established standards and benchmarks.
  • Evaluated program outcomes to ensure alignment with organizational goals.
  • Developed and implemented procedures to streamline operations, increasing efficiency in daily tasks.
  • Developed job analysis tools and drafted vacancy announcements to streamline hiring processes.
  • Drafted Standard Operating Procedures and Mandatory Technical Qualifications to facilitate leadership roles within PIH.
  • Delivered training for agency-wide Management Training Program, emphasizing Performance Management and team building.
  • Collaborated with stakeholders to gather data and inform decision-making processes.
  • Provided technical support in the development of strategic planning initiatives.
  • Developed management structure plans to shape hiring and recruitment processes by defining required skills and competencies for each employment level.
  • Conducted one-on-one reviews for individual managers, producing performance reports and offering targeted corrective recommendations to support development.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.

Office Administrator

U.S. Department of Housing and Urban Development
Washington, United States
07.2015 - 01.2021
  • Office of Public Housing and Housing Voucher Programs
  • Developed and implemented standard operating procedures (SOPs) for administrative staff, enhancing operational consistency and effectiveness.
  • Collaborated with team members to streamline office processes, improving communication and workflow.
  • Managed correspondence in HUD CTS and FMS systems, ensuring clear communication across OPHVP.
  • Created and maintained SharePoint database for secure correspondence management, ensuring organizational compliance.
  • Analyzed data trends using Microsoft Office tools including Access and Excel, enhancing decision-making processes.

Office Assistant/Program Assistant

NAI Personnel, Inc.
Washington, United States
11.2013 - 07.2015
  • Delivered comprehensive administrative support to Deputy Assistant Secretary, managing time-sensitive and confidential materials effectively.
  • Collaborated with staff on projects, leveraging problem-solving skills to streamline office operations.
  • Tracked correspondence in HUD CTS and FMS systems, enhancing communication flow for OPHVP.
  • Built strong relationships with various offices, ensuring compliance with federal laws and policies in Housing Voucher Programs.
  • Conducted thorough research and data analysis using Microsoft Office tools to identify trends and inform decision-making.

Management Analyst

National Council on Disability (NCD)
Washington, United States
04.2013 - 11.2013
  • Compiled and analyzed data for project reports, providing clear insights for informed decision-making.
  • Implemented process improvement strategies that enhanced organizational efficiency.
  • Managed project documentation and developed templates, streamlining future project processes.
  • Collaborated with Director of Administration on project management, coordinating efforts for successful event planning and property management.
  • Conducted briefings and participated in strategic meetings with NCD managers to ensure alignment with project objectives.

Corporate Retail Sales Consultant

AT&T Mobility
Charlotte, United States
06.2007 - 04.2013
  • Established and nurtured client relationships, following up on leads from field activities to maximize conversions.
  • Prepared action plans and presentations targeting new business opportunities to drive sales growth.
  • Developed targeted sales materials, ensuring product knowledge and safeguarding proprietary client information to enhance client engagement.
  • Communicated product and service opportunities to enhance collaboration and drive innovation across teams, leading to improved project outcomes.
  • Conducted analysis of customer satisfaction in DC Market, achieving a 45% increase in three months.

Director of Group Home Living/Case Manager/Qualified Professional

Family Support Services, Inc.
Charlotte, United States
05.2007 - 11.2007
  • Oversaw operations of six residential facilities, implementing strategies that reduced employee turnover by 35%.
  • Liaised between provider agency and local management entity, enhancing communication and collaboration.
  • Maintained client records and progress reports, ensuring adherence to organizational compliance standards.
  • Delegated responsibilities and managed project timelines, ensuring timely completion of initiatives.
  • Conducted candidate interviews and facilitated background checks, streamlining hiring process.

Long-Term Substitute Teacher

Charlotte Mecklenburg Schools
Charlotte, United States
08.2005 - 06.2007
  • Developed and implemented lesson plans, incorporating feedback to enhance curriculum delivery and foster greater student engagement.
  • Facilitated math coursework for SPED students, applying diverse instructional techniques to increase engagement and accommodate various learning styles.
  • Managed classroom behavior, establishing a disciplined and safe learning environment that encouraged effective student learning.
  • Supervised large group activities, providing targeted academic support and enrichment for students with diverse learning needs.
  • Collaborated with school social workers and lead teachers to develop and update IEPs, ensuring alignment with student progress and behavior.

Residential Counselor

United Treatment Facility
Charlotte, United States
06.2006 - 05.2007
  • Advocated for resident rights and assessed individual needs, tailoring support strategies to improve resident well-being within the residential environment.
  • Developed and implemented comprehensive treatment plans in collaboration with interdisciplinary teams.
  • Facilitated conflict resolution mediation and supervised daily activities, fostering a collaborative and supportive community.
  • Organized structured activities and outings that enhanced daily living skills and promoted social integration among at-risk adolescents.
  • Maintained accurate records of resident progress and significant events to ensure compliance with regulatory standards and improve overall care quality.

Communication Specialist/Dispatcher/Security Officer

Metro Special Police and Security
Charlotte, United States
12.2004 - 05.2006
  • Monitored radio communications with security personnel, ensuring their welfare and enhancing situational awareness for effective incident management.
  • Managed call center dispatch operations, allocating officers for incidents, emergencies, and service requests to ensure timely response.
  • Coordinated emergency evacuation procedures with external services, streamlining response efforts and ensuring safety during critical situations.
  • Documented incident details and maintained security activity logs to ensure accuracy in dispatch and response records.
  • Conducted equipment checks and updated logs to maintain operational readiness.

Emergency Department Certified Nursing Assistant/ Medical Records/ Receptionist

Carolinas Healthcare System
Charlotte, United States
08.1999 - 05.2004
  • Acted as initial point of contact for patients at Level 1 Trauma Center, streamlining triage process and managing walk-in overflow for enhanced patient flow.
  • Coordinated with medical staff, local police, and other units to facilitate patient admissions while managing front desk duties and phone calls, ensuring smooth operations.
  • Resolved patient concerns and complaints with empathy, enhancing patient experience and fostering positive relationships.
  • Monitored vital signs and assisted patients with daily living activities. prioritizing patient comfort and well-being.
  • Supported healthcare providers with administrative tasks including chart preparation and patient transport, streamlining workflow.

Education

Doctor of Philosophy - (Education) Organizational Leadership

Liberty University
Lynchburg, VA
05-2026

Master of Science - Business Administration

University of Phoenix
Charlotte, NC
01-2007

Bachelor of Science - Technical Management

DeVry University
Atlanta, GA
01-2005

Transfer Student - General Education

Norfolk State University
Norfolk, VA

High School Diploma -

Eastern Senior High School
Washington, DC
06-1995

Skills

  • Program Management
  • Project management
  • HR project management
  • Change Management
  • Stakeholder Engagement
  • Data Analysis
  • Analytical Reasoning
  • Policy Analysis
  • Research
  • Performance Management
  • Dispute resolution
  • Compliance
  • Privacy and Data Protection
  • Employee Engagement
  • Diversity Initiatives
  • Business Acumen
  • Strategic Planning
  • Agile
  • Kanban
  • Lifecycle project management
  • Process Improvement
  • Data Presentation
  • Report Writing
  • Microsoft Office suite
  • Federal Human Resources Management
  • Federal Staffing and Placement
  • Position Classification
  • HR certification
  • Critical Thinking
  • Problem Solving
  • Facilitation
  • Account Management
  • Strategic Planning
  • Report Writing

Accomplishments

  • Bronze Award - White House Recognition for Outstanding Community Service for AT&T
  • Coin of Excellence - U.S. Department of Housing and Urban Development (HUD)
  • Outstanding Performance - U.S. Department of Housing and Urban Development (HUD)
  • Received Top Performer - Overall Customer Satisfaction (DC Market) for AT&T

Timeline

Community Planning and Develop Management Analyst

U.S. Department of Housing and Urban Development
03.2021 - 10.2025

Public and Indian Housing Management Analyst

U.S. Department of Housing and Urban Development
01.2018 - 02.2021

Office Administrator

U.S. Department of Housing and Urban Development
07.2015 - 01.2021

Office Assistant/Program Assistant

NAI Personnel, Inc.
11.2013 - 07.2015

Management Analyst

National Council on Disability (NCD)
04.2013 - 11.2013

Corporate Retail Sales Consultant

AT&T Mobility
06.2007 - 04.2013

Director of Group Home Living/Case Manager/Qualified Professional

Family Support Services, Inc.
05.2007 - 11.2007

Residential Counselor

United Treatment Facility
06.2006 - 05.2007

Long-Term Substitute Teacher

Charlotte Mecklenburg Schools
08.2005 - 06.2007

Communication Specialist/Dispatcher/Security Officer

Metro Special Police and Security
12.2004 - 05.2006

Emergency Department Certified Nursing Assistant/ Medical Records/ Receptionist

Carolinas Healthcare System
08.1999 - 05.2004

Doctor of Philosophy - (Education) Organizational Leadership

Liberty University

Master of Science - Business Administration

University of Phoenix

Bachelor of Science - Technical Management

DeVry University

Transfer Student - General Education

Norfolk State University

High School Diploma -

Eastern Senior High School
Chanda M. Bethea, PhD