Chandelay Hill
Daleville,AL
Summary
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
13
13
years of professional experience
Work History
Senior Technical Support Advisor
Teleperformance USA
Remote
10.2022 - 02.2026
- Analyzed trends in support requests to proactively address recurring issues through improved documentation and user education.
- Maintained strong relationships with key accounts by providing exceptional technical support services tailored to their specific needs.
- Collaborated with product development teams to identify software bugs, ultimately improving overall product performance.
- Followed KPI, Ensured metrics met the goal needed.
Technical Support Representative
Kelly Services
Enterprise, AL
08.2021 - 10.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Outbound Sales Call Center Agent
Allied Global
Enterprise , AL
02.2021 - 08.2021
- Contact prospective customers by both telephone and email.
- Market Research to develop warm leads.
- Vet lead list for warm and cold leads.
- Identify prospects that fit target demographic.
- Developed favorable customer service relationships and built new, robust customer bases.
Certified Nursing Assistant
Westside Terrace Rehab First
Enterprise, AL
04.2019 - 04.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Certified Nursing Assistant
Madison Heights Kelley Place
Enterprise, AL
03.2018 - 04.2019
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
Certified Nursing Assistant
Enterprise Health And Rehabilitation Center
Enterprise, AL
09.2014 - 04.2017
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Customer Service Representative
Sitel
Enterprise, AL
04.2013 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
High School Diploma -
Enterprise High School
Enterprise, AL05.2012
Skills
Facilitated effective communication through active listening techniques
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Demonstrated meticulous attention to detail in all tasks and projects
Monitored and analyzed performance metrics to ensure alignment with organizational goals
Timeline
Senior Technical Support Advisor
Teleperformance USA
10.2022 - 02.2026
Technical Support Representative
Kelly Services
08.2021 - 10.2023
Outbound Sales Call Center Agent
Allied Global
02.2021 - 08.2021
Certified Nursing Assistant
Westside Terrace Rehab First
04.2019 - 04.2021
Certified Nursing Assistant
Madison Heights Kelley Place
03.2018 - 04.2019
Certified Nursing Assistant
Enterprise Health And Rehabilitation Center
09.2014 - 04.2017
Customer Service Representative
Sitel
04.2013 - 03.2016
High School Diploma -
Enterprise High School