To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
CHANDIS COOPER
Tracy,California
Summary
Overview
8
years of professional experience
Work History
Proofpoint
TRIAGE ANALYST I
10.2021 - 03.2024
Job overview
- Utilize critical thinking to prioritize and address incidents
- Documented and tracked the resolution of client issues promptly
- Collaborated with team members to efficiently handle a high volume of incidents
- Conducted data analysis to identify trends and improve customer support processes.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
Rapier Solutions
CAC OPERATOR
01.2020 - 10.2021
Job overview
- Database Management: Maintain accurate records of issued CAC cards, including tracking issuance dates, expiration dates, and any associated permissions or access levels.
- Security Procedures: Adhere to strict security protocols and procedures to ensure the integrity and confidentiality of CAC card data. Reduced machine downtime by performing routine maintenance, cleaning, and calibration on a regular basis.
- Submit weekly reports on hardware, software, and client updates.
- Inventory Management: Maintain an inventory of blank CAC cards and related supplies, and ensure proper security and accountability measures are in place.
- Reporting: Generate reports as needed on card issuance, renewals, replacements, and any security incidents or discrepancies.
IMPERIAL PACIFIC INTERNATIONAL CNMI LLC
PROJECT COORDINATOR
10.2015 - 02.2020
Job overview
- Project Planning: Collaborate with CSR team members to plan and develop initiatives that align with IPI's CSR goals and objectives. This could include community development projects, environmental sustainability efforts, philanthropic activities, and employee volunteer programs.
- Evaluation and Impact Assessment: Work with the CSR team to evaluate the effectiveness and impact of projects, collect feedback from stakeholders, and identify areas for improvement or expansion.
- Compliance and Risk Management: Ensure that CSR activities comply with relevant laws, regulations, and corporate policies. Identify and mitigate potential risks associated with CSR projects, such as reputational risks or environmental impacts.
- Cross-functional Collaboration: Collaborate with other departments within IPI, such as HR, Marketing, Operations, and Legal, to integrate CSR principles into various aspects of the company's operations and culture.
Education
Palau Community CollegePalau
Associate of Applied Science from Secretarial Studies And Office Administration
05.2007
University Overview
Skills
- Analytical Thinking
- Data Processing
- Risk Analysis
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Project Management
- Information Gathering
- Data Research and Validation
- Workflow Analysis
- Audit Support
- Excel proficiency
Accomplishments
Accomplishments
Volunteered for three different non-profit organizations, one of which I helped found and was a board member for all three, based in the Northern Marianas Island.Availability
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit Sharing401k matchPaid time offWork from home optionCompany CultureCareer advancementPaid sick leaveTimeline
TRIAGE ANALYST I
Proofpoint
10.2021 - 03.2024
CAC OPERATOR
Rapier Solutions
01.2020 - 10.2021
PROJECT COORDINATOR
IMPERIAL PACIFIC INTERNATIONAL CNMI LLC
10.2015 - 02.2020
Palau Community College
Associate of Applied Science from Secretarial Studies And Office Administration
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