Chandita Sarma
San Jose,CA
Summary
- Knowledgeble and dedicated customer service professional bringing top-notch skills in oral and written communication, active listening and analytical problem solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Forward-thinking Customer Service Representative bringing around four years of expertise in client management and customer handling for Legal and Retail sector of businesses. Cultivates rapport with individuals to optimize client goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS Excel, MS Word and MS Powerpoint.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Team member
Target
04.2023 - Current
- Assisting customers in a friendly and professional manner, providing them with product information, and helping them find the items they need
- Operating the cash register, handling cash and card transactions, processing returns and exchanges, and ensuring accuracy in monetary transactions
- Organizing and restocking shelves, ensuring products are properly displayed, ensuring inventory accuracy through regular stock counts, and maintaining a clean and organized store environment
- Developing a good understanding of the store's products, their features, and benefits to effectively assist customers
- Staying updated on product knowledge, sales techniques, and store policies through ongoing training sessions and self-development to provide excellent customer service
- Gathering items from store inventory to fulfill online customer orders with effective time management and prioritizing tasks to meet order fulfillment deadlines
- And ensure that orders are processed and ready for pick-up or shipment within the specified timeframe
- Collaborating with other team members to achieve sales targets
- Following company policies and procedures, including those related to cash handling, safety protocols, loss prevention, and customer service standards.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews and identified areas for improvement.
Legal Assistant
Complyindia Tech Services Pvt.Ltd
11.2017 - 10.2018
- Managing the payroll processing by ensuring that the employees are paid accurately and on time, while also ensuring that the company is in compliance with relevant laws and regulations
- Writing legal documents, such as articles, briefs and excerpts of important Supreme Court and High Court
- Judgments, that are clear, concise, and well organized
- Blog post articles, briefs and excerpts into the company website that are informative and engaging for a general audience
- Conducting legal research and staying up to date with the changes to payroll regulations that may affect the company's operations
- Collaborating with other members of the company such as HR and administrative staff.
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Researched statutes, decisions, legal articles, and codes.
Legal cum Probation Officer
Assam State Child Protection Society
12.2015 - 02.2017
- Prepare social investigation reports of the juveniles and submit them to Juvenile Justice Board with recommendations to help the Board decide about how to handle the case and to determine the best course of action for the juvenile's rehabilitation
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Completed reports on behalf of court and associated legal entities.
- Collaborating with law enforcement agencies and criminal justice professionals, such as police, social workers, and psychologists for facilitating rehabilitation, repatriation and social reintegration of juveniles
- Outreach to villages, schools, community groups, and parents on topics such as juvenile justice, crime prevention, education rights, prevention of child labor, prevention of child marriage, etc
- Compile data of children in need of care and child delinquents in the district and submit it to appropriate law enforcement agency.
- Conducted investigations into violations and other allegations.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Interpreted legal concepts and issues to complete and close out cases.
- Referred felony and misdemeanor offenders to necessary community resources.
- Suggested special community service rehabilitation programs to help further support offenders.
- Performed thorough legal research to strengthen case arguments.
- Monitored minors, guardians and non-custodial family members.
Junior Advocate
Motor Accident Claims Tribunal
03.2015 - 09.2015
- Represent the client in the Court and Tribunal
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Draft legal documents like petition, affidavit, and written statement
- Maintain case diary and summarize important points during hearing procedure
- Investigating insurance claims related to motor vehicle accidents and analyzing the insurance policy to determine whether the policy covers the damages claimed by the insured party
- Took Part in settlement negotiation that involves negotiating for a fair settlement that covers all the claimant's expenses related to the accident.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Analyzed legal documents and identified pertinent issues for the client.
Education
Certificate, Payroll and Accounting - Payroll And Accounting
West Valley College
Master - Law
Gauhati University
Bachelor's - Law
J.B. Law College
Skills
- Customer Service
- Attention to Detail
- Safety Understanding
- Clear Communication
- Following Instructions
- Computer Skills
- Continuous Development
- Parts Labeling
- Documentation and Recordkeeping
- Teamwork and Collaboration
- Station Preparation
- Money Handling
- Product Knowledge
- Stocking and Replenishing
- Complex Problem-Solving
- Willingness to Learn
- Cooperative Relationships
- Organization skills
- Time Management
- Attention to detail
- Computer Literacy
- Payroll Processing
- Bookkeeping
- Administrative Support
- Data Entry
- Mentoring
- Leadership
- Account Management
Reading
I love to read a lot and try to keep myself updated on day to day happenings around the globe. Apart from these I also read regional books and fictional novels whenever time permits.
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Team member
Target
04.2023 - Current
Legal Assistant
Complyindia Tech Services Pvt.Ltd
11.2017 - 10.2018
Legal cum Probation Officer
Assam State Child Protection Society
12.2015 - 02.2017
Junior Advocate
Motor Accident Claims Tribunal
03.2015 - 09.2015
Certificate, Payroll and Accounting - Payroll And Accounting
West Valley College
Master - Law
Gauhati University
Bachelor's - Law
J.B. Law College
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