Chandler Berger
Warrior
Summary
Proven in enhancing customer loyalty and streamlining operations, I leveraged my problem-solving abilities and expertise in customer service and claim resolution at APEX Roofing And Restoration. Skilled in de-escalation and active listening, I excel in high-pressure environments, significantly improving customer satisfaction by delivering quality service and unparalleled support.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
APEX Roofing And Restoration
09.2022 - Current
- Handled customer inquiries and concerns courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Part Sales Representative
Southland Transportation Group
03.2021 - 09.2022
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Assistant Store Manager
Johnston And Murphy
09.2020 - 12.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Belk
11.2019 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Courier
Deep South Printing LLC
05.2018 - 11.2019
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Education
High School Diploma -
Dora High School
Dora, AL05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Complaint Handling
- Professional telephone demeanor
- Payment Processing
- De-Escalation Techniques
- Building rapport
Timeline
Customer Service Representative
APEX Roofing And Restoration
09.2022 - Current
Part Sales Representative
Southland Transportation Group
03.2021 - 09.2022
Assistant Store Manager
Johnston And Murphy
09.2020 - 12.2020
Sales Associate
Belk
11.2019 - 09.2020
Courier
Deep South Printing LLC
05.2018 - 11.2019
High School Diploma -
Dora High School
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