CHANDLER BROWN
Rochester,NY
Summary
Motivated individual with the ability to adapt and learn varying products and processes. Willing to be an agent of change and stability. Effective communicator in a direct or remote setting. Experience working independently and team based as well. Always pushes to exceed expectations in any responsibility. Consistently looking for opportunities to innovate and enhance a product, procedure, or culture that I am involved with. Technically savvy leader with a passion to be a conduit for success on any level.
Overview
12
12
years of professional experience
Work History
Manager, Technical Services Analysis
Paylocity
Schaumburg, IL
10.2022 - Current
- Manage team of 50+ Analysts, programmers and supervisors across multiple different products
- Participant and Process Owner of multiple Greenbelts.
- Developed suggestions for technical process improvements to optimize resources.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Expanded cross-functional capacity by collaborating across departments on priorities, functions and common goals.
Project Manager Operations
Paylocity
Schaumburg, IL
11.2021 - 10.2022
- Manage day to day projects including requirements gathering, timelines, and maintenance.
- Coordinate work performed by vendors, consultants, IT staff and internal customers/partners by defining and refining project requirements, performing feasibility and needs/impact assessments.
- Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
- Recommended improvements and troubleshoots all various implementation issues.
- Partner with various internal teams as well as 3rd party vendors in planning and design of technical solutions. Where necessary, facilitate design and planning sessions, and coordinate with teams to ensure ongoing progress toward scheduled deliverables.
- Maintain and administer several application items within organization's Salesforce platform
Manager, Technical Services Analysis
Paylocity Holding Corp
Schaumburg, IL
12.2017 - 10.2021
- Manage team of 20 Analysts and supervisors across 3 different products
- Participant and Process Owner of multiple Greenbelts.
- Developed suggestions for technical process improvements to optimize resources.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Expanded cross-functional capacity by collaborating across departments on priorities, functions and common goals.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improvement
- Adjusted job assignments and responsibilities to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Web Time Implementation Team Lead
Paylocity Corp
09.2015 - 11.2017
- Manage & support team of 24 Implementation consultants with 8 direct reports
- Assist in career development and pathing of direct team members
- First level support and owner of escalations for direct reports.
- Collaborate with peers across all departments for workflow management and process improvements.
Web Time Implementation Consultant II
Paylocity Corp
08.2013 - 09.2015
- Implementing Time and Attendance products for small and Large Companies.
- Account management of projects ranging between 15-40 clients at a time
- Providing customer focused service with all clients and partnersDelivering timely feedback and communication within and before required SLA's
- Preferred implementer of complex client accounts
- Served as a resource for many departmental questions or issues forpeers and others outside our department.
Time and Labor Senior Implementation Coordinator
Paychex Inc
06.2012 - 08.2013
- Implementing Time and Attendance products for small and large Companies.
- Building and customization of a time tracking website to fit a company's specific needs
- Installing time clocks on various networks to integrate with the time tracking software.
- Provide quality customer service and relations with all assigned companies and internal partners
- Account management of 15 - 45 Companies at any given time.
Education
High School Diploma -
East Irondequoit
Irondequoit, NY2007
Incomplete - Mathematics
University At Buffalo
Buffalo, NYSkills
- Leadership/Management experience
- LSS, Greenbelt
- Data Analysis
- Experienced Project Management
- Technical Process Improvement
- Innovative Problem Solver
- Organizational Development
- Business Process Mapping
- Salesforce Configuration
Timeline
Manager, Technical Services Analysis
Paylocity
10.2022 - Current
Project Manager Operations
Paylocity
11.2021 - 10.2022
Manager, Technical Services Analysis
Paylocity Holding Corp
12.2017 - 10.2021
Web Time Implementation Team Lead
Paylocity Corp
09.2015 - 11.2017
Web Time Implementation Consultant II
Paylocity Corp
08.2013 - 09.2015
Time and Labor Senior Implementation Coordinator
Paychex Inc
06.2012 - 08.2013
High School Diploma -
East Irondequoit
Incomplete - Mathematics
University At Buffalo