Professional Summary
Overview
Work History
Skills
Accomplishments
Timeline

Gabe Wallace

Tesla
Saint Augustine,FL
11
years of professional experience

I started in the Automotive Industry almost 30 years ago performing bumper to bumper diagnostics, repairs and maintenance. In my current role, I have 3 Direct Reports and I oversee FTS operations in the Florida Region along with Puerto Rico and Chile. I am directly responsible for 6 Service Center needs and indirectly responsible for another 18 locations, soon to be 21. I work with Service Centers on improving Technicians skill sets, process improvements and overall Service Center operations. Before moving to my current role, I was the Shop Lead in my Service Center. I really enjoyed the challenge of a Leadership role, it allowed me to build/develop a team and their skill sets, along with meeting goals and deadlines. In the past before Tesla, I found myself in a leadership role of some kind as well. I believe I would be a good fit for this role due to my in depth understanding of the Service Industry and Leadership experience, along with my exceptional problem solving skills. Building an exceptional Team that delivers an outstanding customer experience, while enjoying what they do, is the goal.

Work History

Staff Field Technical Specialist

2 Years 6 Months
Tesla | 02.2024 - Current

Sr. Field Technical Specialist

6 Months
Tesla | 12.2015 - 06.2016

RTS - Field Technical Specialist

1 Year 5 Months
Tesla | 11.2020 - 04.2022

Lead - Master Technician

6 Years 5 Months
Tesla | 06.2016 - 11.2022

Technician

9 Months
Porsche Atlanta Perimeter | 09.2015 - 06.2016

Skills

Leadership/Management experience
Tesla Service Coach
Excellent communication skills
Driven/able to meet deadlines and goals.
Excellent at networking
Dependable
Honest and Great Work Ethic
Problem solver

Accomplishments

  • Built the Florida FTS Team that has become the most successful Team in Florida to date.
  • Piloted Staff FTS w/ reports successfully.
  • Created operational standards for the Florida FTS Team that later became the standards for the entire NA FTS Team.
  • Frequent project collaboration with Training, FTS, EHS and SENG, which led to implementation of Tropical Weather Procedure, Customer facing UI Weather Alert for FL and Submerged Vehicle Doc.
  • Currently working with Design, EHS and FTS Leadership on Isolation Area buildouts for NSO's.
  • Tesla Service Coach
  • ASE Master Technician Certification (current since 2003)
  • Improved Service Center metrics and operations while Shop Lead in Jacksonville.
  • Comprehensive understanding of Service operations. I have been a customer facing Advisor, Dispatcher, learned Parts/billing and was the Shop Lead.

Timeline

Staff Field Technical Specialist

Tesla
02.2024 - CurrentRead More

Sr. Field Technical Specialist

Tesla
12.2015 - 06.2016Read More

RTS - Field Technical Specialist

Tesla
11.2020 - 04.2022Read More

Lead - Master Technician

Tesla
06.2016 - 11.2022Read More

Technician

Porsche Atlanta Perimeter
09.2015 - 06.2016Read More
Gabe Wallace