Jody LaBanca
Montgomery City,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Quality Education Specialist
Emmaus
St. Charles, MO
05.2023 - Current
- Provided technical support for users experiencing difficulties with software applications.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with other educators to develop innovative approaches to instruction.
- Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
Direct Support Professional
Emmaus
St. Charles, MO
11/19/21 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Followed care plan and directions to administer medications.
- Tracked and reported clients' progress based on observations and conversations.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Used approved crisis intervention techniques in emergency situations.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Direct Support Professional
Montgomery DDAB
Montgomery City, MO
07.2024 - 01.2025
- Monitored client behavior, documented observations, and reported any changes to supervisor.
- Ensured that client's physical and emotional health needs were met.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Used approved crisis intervention techniques in emergency situations.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
911 Director
County of Montgomery
Montgomery City, MO
09.2012 - 12.2022
- Recruited, hired and trained employees on operations and performance expectations.
- Cultivated and maintained relationships to promote positive work culture.
- Custodian of Records for Emergency Response Services
- Public Relations Manager tasked with public education
- Prepared and presented Annual Budget proposal and assured Department operated within approved Budget
- Active liaison between general public and Emergency Response Agencies/Personnel
- Project Manager for Building/Grounds maintenance or improvements
- Fill in as on shift Dispatcher when needed
- Scheduling and Payroll
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Partnered with staff to create professional development plans to support personal and business growth.
Residential Support Assistant
Arthur Center Community Health
Mexico, MO
06.2021 - 11.2021
- Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.
- Helped residents with activities of daily living, grooming and feeding.
- Assisted individuals with completing daily appointments by helping with mobility and transportation needs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Hotline/Shelter Advocate
Audrain County Crisis Intervention Services-ACCIS
Mexico, MO
04.2019 - 08.2021
- Identified appropriate community resources and provided referrals for services.
- Provided direct support, coaching and intervention to increase self-sufficiency and goal attainment.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Performed data input to document care and services plans, needs assessments and progress notes.
- Provided transport during Emergent situations
- Conducted Intake for Outreach/Shelter services
- Advocated with clients to encourage self help and empowerment
- Provided 24 hour Hotline services to Advocate during Crisis
- Completed reports, paperwork and documentation accurately and on time.
Operations Manager/Supervisor/Training Coordinator
County of Montgomery
Montgomery City, MO
06.2009 - 09.2012
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Training Coordinator for New and Existing Employees
- Active On Shift Disptacher
- Oversee Office Paperwork and verify proper practices are in place
- Monitored staff performance and addressed issues.
- Employee Counseling/Critical Incident Stress Debriefing
Dispatcher/Trainer
County of Montgomery
Montgomery City, MO
02.1997 - 06.2012
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities for program effectiveness.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Prioritize Incoming Calls for Service
- Keep accurate status and location information of all available equipment and emergency response personnel
- Answer emergency/non-emergency lines
- Provide pre-Arrival instructions for Medical/Law/Fire emergencies
- Dispatch/update all Emergency Response and Supporting Agencies
Nurses Aide/CNA Student
New Florence Nursing Home/St. Andrews
New Florence, MO
09.1995 - 05.1996
- Assigned to Alzheimer's/Traumatic Brain Injury Units
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
Trauma-Informed Care Practioner Certificate - TIC
Trauma- Informed Care Training Center
Doyline, LA05-2024
Some College (No Degree) - Psychology
Ashford University-U of Arizona Global Campus
Iowa09.2012
CPR/First Aide/AED Instructor Certificate
American Red Cross
Instructor Cert for Relational and Technical Skill
Mandt
Skills
- Leadership/Management experience
- Creative Problem Solver
- Computer Proficient
- Detail Oriented
- Communication Skills
- Extensive Training Experience
Accomplishments
- Developed relationships within the Sheriff's office while modernizing the existing Sex Offender Registration Process. While doing so, designed cross-training program for Jail Staff and trained 8 Correctional Officers to prepare them for further Training with the Missouri State Highway Patrol and daily Operations between Dispatch and the Jail
- Was Project Manager during relocation/build of the county's 911/Emergency Operations Center. Directly communicated or negotiated with vendors, engineers and architects to coordinate installation.
- Negotiated with existing phone vendors, saving the county approximately $100,000 annually.
- Developed the "Minors at Work" program which employed 12 local at risk youths during times of need. "Minors at work" was designed to guide youths through the process of employment as well as providing a positive resource in their lives.
- Introduced County Government to the On The Job program with the Booneslick Regional Planning Commission, allowing County Offices to partner with the local Career Center in recruiting and assessing potential new hires.
Timeline
Direct Support Professional
Montgomery DDAB
07.2024 - 01.2025
Quality Education Specialist
Emmaus
05.2023 - Current
Residential Support Assistant
Arthur Center Community Health
06.2021 - 11.2021
Hotline/Shelter Advocate
Audrain County Crisis Intervention Services-ACCIS
04.2019 - 08.2021
911 Director
County of Montgomery
09.2012 - 12.2022
Operations Manager/Supervisor/Training Coordinator
County of Montgomery
06.2009 - 09.2012
Dispatcher/Trainer
County of Montgomery
02.1997 - 06.2012
Nurses Aide/CNA Student
New Florence Nursing Home/St. Andrews
09.1995 - 05.1996
Direct Support Professional
Emmaus
11/19/21 - Current
Some College (No Degree) - Psychology
Ashford University-U of Arizona Global Campus
CPR/First Aide/AED Instructor Certificate
American Red Cross
Instructor Cert for Relational and Technical Skill
Mandt
Trauma-Informed Care Practioner Certificate - TIC
Trauma- Informed Care Training Center