Carlos Orengo

Recall Specialist.

Marketsource • Willingboro, NJ.

March 2023 to Present.

• Educated vehicle owners and household members on recall severity, enhancing understanding and driving higher repair completion rates.
• Scheduled no-cost vehicle repairs at dealerships or mobile repair units, increasing customer accessibility and satisfaction.
• Completed daily route of 20-30 stops at last registered addresses, improving recall outreach efficiency.
• Coordinated recall efforts through effective communication with team and customers via call, text, and email, ensuring smooth operations.
• Set and sent appointment reminders to vehicle owners, reducing missed repair appointments.
• Trained new hires on local canvassing, door hanger messaging, and door-to-door communication with vehicle owners and household members.
• Compiled weekly expense and mileage reports, supporting reimbursement and recordkeeping.
• Generated end-of-day reports daily, maintaining current recall progress records.
• Used Excel, Outlook, Salesforce, Concur, and appointment tools to manage daily tasks.

Accomplishments

• Completed leadership exploration course 2026
• Completed I.M.P.A.C.T mentoring program 2025

• Captured detailed photos of vehicle damage and condition, enabling accurate assessments.
• Processed inspections in company applications, streamlining reporting and documentation.
• Traveled to dealership locations to process assigned vehicles and maintain current inventory updates.
• Communicated with dealerships and customers about inventory and vehicle condition, improving transparency.
• Created high-quality photography and video for dealership inventory, enhancing visibility of listings.

• Supervised service advisors in Faulkner Nissan Jenkintown service department.
• Advised customers on repair needs, maintenance plans, and service options
• Prepared service estimates and updated repair orders accurately
• Reviewed inspection findings and explained recommended work to customers
• Coordinated repair orders and addressed customer concerns to ensure smooth vehicle service.
• Greeted customers and gathered vehicle concerns in service department
• Scheduled technician workload and daily shop assignments.
• Reviewed warranty claims and service documentation to ensure compliance and accuracy.
• Communicated repair updates to customers and internal team members.
• Supported service manager with department operations and staff coordination.
• Delegated tasks to technicians according to their skill level and experience.
• Resolved customer complaints promptly, maintaining clear communication throughout the resolution process.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

Accomplishment

• Completed Nissan assistant service manager training

• Supported recovery operations for deceased service members across field and garrison locations.
• Processed remains identification paperwork and mortuary records with high accuracy.
• Advised commanders on mortuary affairs procedures and provided family notification support, ensuring compliance with regulations.
• Led squad operations and coordinated daily work assignments.
• Oversaw (or Oversight) daily command of squad, demonstrating strong moral character, intellect, and respect.
• Maintained communication with higher headquarters throughout mission duration.
• Managed logistics requirements for assigned area of responsibility.
• Tracked readiness supplies, equipment, and mortuary service inventories to ensure operational preparedness.
• Maintained chain of custody for personal effects and sensitive documents, safeguarding integrity and accountability.
• Prepared transfer cases, personal effects, and remains for dignified shipment.
• Inspected recovery sites and followed Army mortuary standards.
• Set up MIRC systems for remains collection operations.
• Reviewed after action reports following completion of each mission or exercise.

Accomplishments

• Basic training certification
• A.I.T certification
• Mass casualty response certification
• Awarded JMAC accommodation coin for exemplary performance in joint operations.
• Honored with 1019th qmco accommodation coin for outstanding service and dedication.

• Managed Honda service drive scheduling and repair order workflow at Mike Piazza HONDA.
• Coordinated service advisors, technicians, and parts staff for daily department operations.
• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Trained service staff on customer communication, scheduling, and dealership policies.
• Resolved service complaints with clear guidance and professional customer support.
• Oversaw appointment setting, loaner coordination, and vehicle status updates.
• Prioritized and delegated daily work tasks to meet anticipated project goals.

Achieved team sales goals through strategic planning and collaboration.

• Obtained service manager certification to enhance operational standards.