PAULA URBINA BELTRAN
Hawthorne,CA
Summary
Dynamic professional with a proven track record at City Dental Care, excelling in patient needs assessment and insurance eligibility determination. Adept at performance reporting and customer service, I foster strong client relationships while effectively managing scheduling. Committed to achieving results through data analysis and strategic problem-solving.
Overview
8
8
years of professional experience
Work History
RECALL SPECIALIST
City Dental Care
Hawthorne, CA
09.2021 - Current
- Identified the needs of patients promptly and efficiently.
- Determined requirements applying to treatment and insurance eligibility.
- Prepared and distributed detailed reports on scheduling metrics and performance indicators.
- Customer service and scheduling, with inbound and outbound calls.
Assistant Store Manager
PLS Financial Services
Lawndale, CA
08.2019 - 10.2023
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Formed and sustained strategic relationships with clients.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Floor Manager
McDonald's
Los Angeles, CA
11.2017 - 08.2019
- Established quality control measures to uphold company standards.
- Delivered leadership and mentoring to newly hired employees on various company programs.
Education
High School Diploma -
LA VIDA WEST
Lawndale, CA06-2012
El Camino College
Torrance, CASkills
- Insurance eligibility determination
- Performance reporting
- Customer service
- Scheduling management
- Data analysis
- Cash handling
- Client relationship management
- Time management
- Employee training
- Quality control
- Inventory management
- Team leadership
- Problem solving
- Store maintenance
- Sales training
Languages
Spanish
Professional
References
References available upon request.
Timeline
RECALL SPECIALIST
City Dental Care
09.2021 - Current
Assistant Store Manager
PLS Financial Services
08.2019 - 10.2023
Floor Manager
McDonald's
11.2017 - 08.2019
High School Diploma -
LA VIDA WEST
El Camino College