Michael Bernal
Miami,FL
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Recall Specialist
MarketSource
Miami, FL
12.2023 - Current
- Maintained accurate records of customer interactions and feedback.
- Created reports and dashboards in Salesforce to meet business requirements.
- Performed recall repairs for affected customers.
- Conducted successful employee training sessions.
- Enhanced efficiency with salesforce operations
Parts Counter Person
Braman honda
Miami, FL
11.2017 - 08.2020
- Researched parts availability, pricing and delivery times.
- Processed customer orders for automotive parts, supplies and tools.
- Provided technical advice regarding parts and accessories.
- Assisted customers with parts selection and ordering.
- Tracked team performance targets and sales metrics to identify areas for improvement.
Automotive Technician
Braman honda
Miami, FL
01.2016 - 02.2017
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Education
High School Diploma -
Lindsy Hopkins Tehnical School
Miami, FL06-2013
Skills
- Salesforce Experience
- Excellent customer service
- Excel spreadsheets
- Microsoft Word
- ADP
Languages
Spanish
Professional
Timeline
Recall Specialist
MarketSource
12.2023 - Current
Parts Counter Person
Braman honda
11.2017 - 08.2020
Automotive Technician
Braman honda
01.2016 - 02.2017
High School Diploma -
Lindsy Hopkins Tehnical School