Chandler Houston
Allen
Summary
A customer service professional who brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Sales Associate
CLUB PILATES FRANCHISE LLC
06.2023 - 10.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Agent
AMERICAN AIRLINES GROUP
11.2019 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Resolved customer requests and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used QIK software to prepare pre-departure and post-departure reports and passenger manifests.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Integrated Educator
SHERMAN LAKE CENTER
06.2018 - 06.2019
- Facilitate experiential and character based curriculum for local area schools throughout 3 – 5 day residential programs
- Introduce and practice positive reinforcement, character education integration and strength based approach to program delivery and conflict resolution
- Built relationships and communicated with parents to provide best learning environment for children.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Differentiated instruction to meet needs of diverse learners.
- Worked well in a team setting, providing support and guidance
- Applied effective time management techniques to meet tight deadlines
Travel Coordinator (seasonal)
GS OF MICHIGAN
06.2018 - 08.2018
- Book, plan and manage budget for weekly trips for 8-10 young girls during summer season
- Organizing daily schedule and transportation in addition to leading all trips
- Develop and deliver tripping program that is appropriate for the age and ability of summer campers
- Contact all vendors to set up/confirm reservations and manage budget.
- Reviewed, input and paid invoices for travel-related services.
Sales Coordinator
LONE OAK CENTER AND RETREAT
05.2017 - 05.2018
- Assists with all aspects of the retreat service operations including managing all logistics of accommodations and daily schedules of groups/staff of 10+
- Prepare and maintain files & contracts for new and existing groups
- Responsible for daily and monthly statistical reports, budgets and supplies
- Oversee the design, planning and management of weddings and all other special events.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Set up appointments with potential and current customers to promote new products and services.
Camp Director
CAMP KIOWA
05.2017 - 05.2018
- Responsible for creating, implementing and communicating camp program to staff of 20 or more counselors, coordinators and volunteers
- Required to hire, train, supervise and evaluate staff
- Established budgets and oversaw all camp transactions and purchases including, but not limited to, supplies, marketing and payroll.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Earned First Aid and CPR certifications with emphasis on children's treatment protocols.
Sales Representative
POWERHOUSE OF DANCE
08.2013 - 01.2017
- Communicate with students and parents about schedules, payments and updates by phone and email communication:
- Delegate studio needs to appropriate team members to ensure orderly equipment and presentation
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
Bachelor of Arts - Communications (Pursuing)
Dallas Baptist University
Dallas, TXSkills
- LEADERSHIP
- STAFF MANAGEMENT
- SKILLED IN MICROSOFT PROGRAMS, SABRE, QIK and POS SYSTEMS
- PROJECT SCHEDULING
- BUDGET MANAGEMENT
- STRATEGY PLANNING
- PRODUCT MANAGEMENT AND PRICING
- CUSTOMER SERVICE
- PROBLEM-SOLVING
Timeline
Sales Associate
CLUB PILATES FRANCHISE LLC
06.2023 - 10.2024
Customer Service Agent
AMERICAN AIRLINES GROUP
11.2019 - 01.2023
Integrated Educator
SHERMAN LAKE CENTER
06.2018 - 06.2019
Travel Coordinator (seasonal)
GS OF MICHIGAN
06.2018 - 08.2018
Sales Coordinator
LONE OAK CENTER AND RETREAT
05.2017 - 05.2018
Camp Director
CAMP KIOWA
05.2017 - 05.2018
Sales Representative
POWERHOUSE OF DANCE
08.2013 - 01.2017
Bachelor of Arts - Communications (Pursuing)
Dallas Baptist University
Education
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